Dunkin' 1220 East 14th Street, Des Moines, IA 50316

"It's astonishing that a coffee establishment like Dunkin' Donuts, whose primary trade is selling coffee, requires a manager to be present just to sell gallons of coffee to go. I needed coffee for a meeting with around 20 attendees, and upon visiting this place for a bulk purchase, I was informed that such transactions could only occur with a manager on duty. This level of service is perplexing. I sought coffee from a business that specializes in it, yet ended up having to resort to a supermarket to fulfill my needs—not the actual coffee business! This approach to service is bewildering. Relying on a manager's presence to sell gallon-sized coffee to go is a surefire way to miss out on significant business opportunities."

"once again messed up our order. this place is so consistent at messing up its sad. Ordered two donuts and two drinks 1 of the drinks was wrong and both the donuts were wrong... they got 1 of the 4 items right. Again this isn't a 1 time thing usually wrong more than right. Who ever is running this store needs to train their staff better. Its god awful as of right now will not be returning. Ill spend my $15 somewhere else every morning"

"Service was good, donuts were fine, & the coffee was okay. There was nothing wrong with anything we got from Dunkin but I've had better donuts & coffee from a number of other places. I'd go back if I was in a hurry & driving by but I wouldn't make a special trip here."

"Quick story... It was my birthday and my husband wanted to take me around for freebies! It's important to add up until now things were going as planned. We stopped by this location and my entire day changed. The staff was so sweet they asked me what I wanted, made the best birthday drink and wished me a happy birthday. This was the best interaction I would receive all day from all the places we stopped. They didn't do anything extravagant, they didn't ask me if I had signed up with a rewards program or anything. They didn't embarrass me or make me feel like it was too much. They just made me feel valued. Thank you so much for that."