Starbucks,

5901 Douglas Ave, Des Moines, IA 50322, United States

"Tried calling and never got a pick up. Just had a quick question and request about an item to see if i should drive there and they wouldn’t even pick up the phone. Other target employees said that they weren’t busy so no excuse not to pick up. The extension on the automated voicemail system doesn’t work for them and automatically hangs you up instead of going through. Very frustrating."

"Went there with some of my grandchildren. They just love to go inside and talk to the employee and order their own drinks. This day one of my grandchildren spilt her dragon fruit drink and the nice gentleman made her a new one at no charge. The smile on her face was so amazing. Great customer service."

"If you're at Starbucks you pretty much know what you're going to get fairly decent coffee the baristas are a little prestigious but you get what you pay for"

"My favorite Starbucks location in the city! The staff here are always incredibly kind and always quick with my drink. If you’re a frequent like me, they already know my name and drink and I think that’s really nice they can remember out of how many people they get in a day."

"Visited the store late this evening and was greeted by rudeness. My mother and I were doing some shopping in the mall and decided a frappe sounded good. The young woman working was not hospitable at all. She didn't greet us, just took our drink order and told me the total. We sat at a near by table and waited for the drinks to be made. I looked over and they were just sitting there. She didn't even tell us they were ready. She seemed irritated by our presence. Granted it was almost close but that still doesn't justify her being rude and unhospitable. As we were drinking our beverages and gathering our things, she turns the lights off on us, RUDE AGAIN! Didn't even let us know. Highly RUDE! They definitely need to train their employees to have better customer service. In the future I will be visiting a different location."