Dunkin' 715 South 72nd Street, Omaha, NE 68114

"Waited in line for 20 minutes then I decided to drive to the window I saw the girl in the window face annoyed and she walked away without opening the window to talk and I waited there for over 5 minutes while they all acted busy and I decided to drive away after wasting almost 30 minutes and they could never even take my order. All I wanted was two donuts if I could I would give them 0 stars. Bad service 100%"

"Asked for a large matcha latte with no ice. I was expecting the usual, fully filled large cup drink but without ice. They handed me a half filled large cup. When I asked why they gave me a half filled cup and if they were serious thinking giving me half of what I paid for was okay, the EXTREMELY rude lady in the drive through scoffed at us, threw her hands up, and said to her "manager", "Can you deal with her?" The girl who was the supposed manager said "I'm new that's just policy" policy?? It's policy to give someone who ordered a large drink a half filled cup? Might as well dump it into a medium or small and charge me for that size if you're only going to give half the drink. And when I asked to have it made filled to the top like it should be, the "manager" said "I can only add a little more milk". What? Seriously. I included the picture of how "full" it was AFTER she put more milk in it. Worst service I've ever had and these were the two nastiest ladies I've ever dealt with. And the donut they gave me was the wrong one. Get a new manager, this one sucks."

"I asked for a sausage egg and American cheese sandwich and got bacon Swiss cheese and soft sourdough bread. I tried calling the restaurant and the phone said they not receiving calls right now."

"The morning crew at this particular Dunkin, are amazing. They are extremely friendly and very helpful. If I am not sure what to order they are great at making suggestions. This is a frozen blueberry cobbler with extra blueberry. There is a female employee with a nose ring, and a cheerful smile that made this particular one. It’s to die for!!!"

"The staff here are excellent and exceeded my expectations. I ordered a strawberry dragon refresher and a double chocolate dohnut and I received it quick. These staff work hard to provide the best costumer service. One staff forgot my dohnut and apologized. She went above and beyond by giving me an extra dohnut. Great place!"