KAY Jewelers,

1111 East Army Post Road, Des Moines, IA 50315

"Aissa was very helpful and customer oriented at the Jordan Creek Mall location. We purchased a ring in 2014 and January is one of our months to have it inspected to stay under warranty. Aissa was very helpful in many ways. Look forward to having my ring back after it's resized and rejuvenated. Thank you to Aissa."

"Called on the exact minute the store was to open and they immediately answered. Needed a watch resized (couple links taken out). They informed me over the phone it would be a small fee of $5. Made my way up to the store front a short time later and was promptly greeted. I tried on the watch in front of them so they could use their experience to understand how many links to take out. Shortly after (5 minutes maxiumum) she was back with the watch perfectly fitted. And to top of this perfect customer experience they said they'd waive the $5 fee because it was so easy to do. Very much appreciated!"

"Horrible customer service. I purchased a ring online and selected this location for pickup so I walk in look around for the front desk and noticed of the 3 ladies not one of them looked up at me. 2 of them were with a customer so I tried to go up to the 3rd & said “Hi I’m just here for a pick up” I’m sorry but why am I as the customer the first to greet after walking into a business? She then tells me she will get someone to help me as she’s just training. I said ok I get that so I stepped back & still not one of the other two women step in. I’m waiting waiting finally after about 8/9m one of them says we’ll be right with you. I said Im just here for a pickup. She said we will STILL be right with you, rudely. They continue to ignore me till one of them (the manager) of all things checks out and by this time I’m upset. How are you as a manager training anyone & can’t even lead by example to look up and make eye contact and say hello when someone walks through the door. It doesn’t matter if you’re with someone you should be saying hello and acknowledging someone the minute they walk in. It’s honestly basic customer service skills, the very minimum. Nobody even looked at me, I stood there before I finally walked up to the other lady. Once at the desk the manager, older lady with long gray hair took my id, didn’t say hello, came back opened the box didn’t tell me to try it on is the fit ok, NOTHING & said I just need a signature. I can see why this store has bad reviews all seems to be bad customer service. If the manager can’t even give good customer service I can’t imagine it doing well. It’s really basic customer service to greet someone the minute they walk in the door not continue your conversation and ignore them as they stand there waiting to be noticed. Btw I’m a younger generation & seeing this is sad. You’d think older women would have better manners than this."

"We traded some diamond earrings, and purchased some other diamond pieces as well. Chantelle was very helpful, friendly, and informative. We’ve been Kay customers for many years. The staff at the Southridge location really made sure we were satisfied."

"We had the best experience at the one near the South-ridge mall! My fiancé and I are clueless on where to begin with rings! They welcomed us in and answered any and all of our questions! And she did it with grace and didn’t make us feel stupid about the little questions! Went above and beyond for us! Happy to have got our rings there!"