Sears Appliance Repair

"Quick, efficient problem solving. Good communication about the issue. Excellent customer service. Polite and courteous in our home."

"My warranty company contracted Sears Home Services to repair my dishwasher. A technician came out early July to inspect the dishwasher. He ordered parts without knowing what was wrong with the dishwasher and said they would be shipped to my house. He rescheduled the repair for late July. The scheduled appointment came and went without the parts being delivered and no notifications from Sear Home Services. After attempting to contact Sears Home Services to inquire on the delay, I had to resort to contacting my warranty company. The Sears Home Services phone number will not connect you to a human. The parts were finally ordered and they arrived in late September. The Sears Home Services scheduled a repair appointment and on the day of the appointment they rescheduled the appointment without any reason for the rescheduling. Again, I couldn’t inquire with the Sears Home Services because no human will answer the phone. The repair was rescheduled in October. The technician arrived and inspected the parts. He made a 5 minute phone call and he was instructed to not complete the repair because the parts and labor would cost more than the value of the dishwasher. Why couldn’t this information have been obtained back in July? The technician took the parts with him and said I’d hear back from the warranty company on next steps. Experience started off as okay and ended with a lot of frustration due to the lack of communication and transparency by Sears Home Services."

"He knew exactly what was wrong and had the part to fix it."

"HE DID NOT DO THE JOB. HE DID NOT EVEN TELL US WHAT THE PROBLEM WAS WITH THE OVEN. THE OVEN IS NOT WORKING BECAUSE HE DID NOT FIX THE PROBLEM. HE WAS DEMANDING MORE MONEY FROM ME, ALTHOUGH I TOLD HIM THAT I COULD ONLY PAY $80 AND THE REMAINING AMOUNT WOULD BE PAID BY THE COMPANY, SELECT. HE IS VERY UNPROFESSIONAL AND RUDE."

"Repair tech was on time and professional. Service was quick."