United States Postal Service 5874 Merle Hay Road, Johnston, IA 50131

"Just spoke on the phone with Danielle, worst customer service I have experience. Right away upon answering I received a lot of attitude, as if she had not a care in the world about the call. Cutting me off mid sentence to correct me and try telling me there is nothing she could do (without finishing explaining our issue), and telling me that she does not know what I am talking about, giving me an ABSURD amount of attitude and refusing to let me speak, is completely unacceptable, and quite honestly pathetic. If this is how you are going to treat people over the phone, find a new career — preferably one with no customer interactions."

"It's always a great visit. The ladies there have gotten to know who I am and they always have my mail in hand so I can just do a fast walk thru right back out thevm door and on my merry way. Thanks for being so nice every time I stop in."

"Far and above the lowest service post office I've lived near in the last 20 years. Perhaps, they should have an automated package shipping station like those that have been available in most post offices for the last 10 years. If not, please don't lock your door a few minutes before close. And, please don't offer porch pick up, fail to pick up the package and then send me a confirmation that my package was picked up. And, when I weigh the package, calculate postage on your website, and put the appropriate number of stamps and drop off at a drop box (most people work when you are open), please don't return it stating that it's $0.02 short on postage. The worst. By a lot."

"Just dropped off two packages. Two people working behind the counter. Both employees were chatting/laughing with a customer talking about her boyfriend. One of the employees waved me forward. She processed my packages while still interacting with the customer of the other employee, said "$9.90", slid the receipt towards me and said "tracking number and survey. Have a good day" without even bothering to l look at me. Basic function accomplished but lousy customer service from "Emily". I almost asked if I was inconveniencing her with my business. Very disappointed."

"Honestly a very weird experience. They were closing while we were in the office and starting shutting the door on us. I understand you were closing but could have handled the situation differently. I don’t appreciate just having the door closed on us. I’m from out of town and all they said was “I’m locking the door”. Communication is key and maybe you should communicate before locking the door on your customers."