United States Postal Service 7755 Douglas Avenue, Urbandale, IA 50322

"Recently I have not been receiving my mail. I have Informed Delivery, I can see what is supposed to be arriving, and then the majority of the mail pieces never arrive. Thank goodness my electric bill came, but I'm missing things I'm subscribed to and a personal letter from a family member. Most of this stuff is local so I don't know what is going on at this place, but they are not delivering properly. Edit: Turns out there was a hold on my mail that wasn't supposed to be there. I did eventually get all of mail, which I appreciate. They just need to be more careful about double-checking who has holds on their mail and when they end."

"Woman I interacted with was lovely, but they don’t take credit cards which was frustrating, and the delivery attempt slip nor any signage in the waiting area shares this bit of information. Resulted in me having to make two trips."

"The mailman just determined I no longer lived at my address, not sure why, or how he’s even able to determine that since I had been receiving mail regularly nor did I change my address. He just decided, nope, they don’t live there, and decided to send a very important, rare and hard to find item, back to the sender, and now I get to hope the sender will hold it for me, and send it back without the mailman deciding I don’t need it again."

"Whenever I have interacted with an individual at this office, I have always had wonderful service! I feel that they really go above and beyond. Our mail carrier who works out of this location is also top-notch. Whenever he is delivering items he knows I might be waiting for a he carries them up to the front door rather than putting them in the box. Again, above and beyond! Thank you to the postal service workers at this location!"

"It is pretty hit or miss here. I've had good experiences and poor ones. My conversations with people here, in person or by phone, have been mostly productive, which I appreciate. I was away for an extended period of time, and this postal station allowed a relative to come pick up my held mail, with my permission. I was thankful that this was allowed. As for the hold mail requests, these have sometimes worked, but, other times, packages have been delivered during the hold mail period, which is frustrating, because carriers often don't put packages out of sight (again, the point of having a container in front of the house to keep them safe). I also don't understand why, when a hold mail is in effect, packages via USPS would still be delivered. A couple of times, a USPS package delivery driver has thrown packages over my front gate, even though I have a box with nearly foot-high letters that says "PACKAGES" by the gate. One of these packages contained a book that I'd ordered from overseas; the book's spine was broken and it literally had grass stains! I went to this postal location, and explained to the manager that this is unacceptable. He was friendly and apologized multiple times, saying he would do something about it. For every one frustrating instance, there are many good ones that go unnoticed; such is the life of USPS employees."