Moving Made Smooth, Inc. 509 Hickory Street, Omaha, NE 68108

"While moving one of our tenants they broke a window in another unit. We contacted them and got an email and sent over the bill and they never would respond back to get the bill paid."

"I reserved 2 guys for 2 hours to help load my belongings into a trailer. I booked this over a month in advance. only 1 guy showed up almost 45 minutes late. He was trying to do all the work himself and ended up ruining my couch. He would’ve damaged many of my other belongings if my dad and I did not step in to help. Since my dad and I did majority of the work, and the other help didn’t show up, the owner offered to refund me the full amount I paid. After many calls and texts over the past week, I have not received my refund. I unfortunately have to submit a charge back through my credit card company. Very unprofessional, poor communication, and does not care about their customers belongings. I would go with any other moving company in the area."

"I have used them in the past and they were great but not this time. I requested their moving service, scheduled and paid in advance $275. I booked it on 1/31 for a 3/4 move date. I ended up having to cancel the appt 3 days later because my closing date changed and I did not need there help no longer. So I was giving plenty of notice. I contacted them many times via phones/venmo/email and was promised refund on 4 different occasions and now 2 months later still have no refund. All I want is my money back. They were great the last time I used them, but will no ever use them again. I'm a single mom, I guess you needed the money more then me, hope you don't steal from other people."

"When I advised that movers damaged a couple walls at my previous home, Ken was apologetic, at the time. After numerous calls, texts, etc asking to pay the invoice for drywall, it still goes unpaid. Very unprofessional! You run a business, therefore, mistakes that are made should be dealt with and not ignored. Do not use these movers, unless you wish to have issues. Update with business reply: don't you dare come at me saying I hired out drywall. I hired it out after repeated calls, texts, etc. Ken never responded and even my realtor got involved and still my invoice goes upaid. That is what is unprofessional. If you are going to say you are going to fix it, then fix it. I shouldn't have to call multiple times and send multiple texts with no reply. My paypal is still waiting."

"We have used Moving Made Smooth 3 times over the past 4 years for various members of our family. Andrew and his crew are absolutely incredible. They were on time at 0830 and quickly assessed the job, padding floors and doorways to prevent damage. The move out went quickly and uneventfully. They followed me to our new house and covered all floors and doorways with pads. They were efficient, friendly and incredibly careful with our furniture. We were completely moved in by 3 PM without a single scratch, rub on the wall or anything else. The guys allowed me to help them which made the job go even quicker. I have recommended them many times and will continue to do so. Hint to homeowners for an easy move: do your packing ahead of time and have boxes stacked near the door AND buy lunch for the guys so they can eat between load in and load out. They were very polite and grateful for that (and the tip). Overall, a great experience!"