Budget Truck Rental 265 Stevens Drive, Iowa City, IA 52240

"Horrible customer service. Made reservations online only to be informed that one must be 25 to rent the truck even though the reservation went through no problem with the information of the driver provided. Upon questioning the front desk, she then changed the age to 21 and then told us to call customer service to verify it's 21. Called customer service. Initially, the representative said it was 18, and then I told him she said 25, then changed it 21, and he then changed the age and said whatever the location stated. The second issue with this rental company is that when making an online reservation, it states nothing about insurance coverage and the type one needs. Instead, you'll arrive at the center to be told you need to fill out this form regarding your insurance or purchase Budget's insurance coverage. The front desk person will tell you that "most insurance don't cover rental vehicles," and I have found this to be false, providing one has full coverage on their personal vehicle. This information is not provided anywhere online. Lastly, the front desk personnel was rude and interrupted us when we were explaining the online reservation. I will never recommend renting from Budget due to these issues."

"My roommate and I tried to rent a moving TRUCK with a few days notice. We booked the truck for Iowa City with hopes to have it the next day. In the am we called, emailed, and left voice messages multiple times but no answer. We then looked to see where to go and the company had changed our reservation from a truck to a van. AND they also moved our location from Iowa City to Cedar rapids. My roommate then again tried to call and once again no answer. We had no other choice but to cancel considering we could not speak to anyone and they completely derailed our reservation. We were then charged a 75$ cancellation fee. This company is not worth even trying with. Save your time."

"Worst rental experience ever. They rented me a truck that was totally beat up inside and out then the litigate would not hold any weight so I had to rent alternate equipment from a different company. I looked on my credit card statement and was charged 3 times the agreed amount. Total scam. DO NOT GO HERE. UPDATE I would like to say that I gave budget another shot since it had been years since my last experience. Somehow this was worse than before. I reserved a 26' truck, I called the day before to verify the rental and they did not have it. After I called, they cancelled the reservation that night and never called back. They did nothing to accommodate finding a truck (even within a 2 hr radius) and had no communication with me about it. Their only response to not having a truck was "we do not guarantee a truck with a reservation". Absolutely horrible in all aspects. My last assessment is still correct. DO RENT FROM BUDGET"

"Budget is an abomination. I have my reservation placed 3 months in advance. My reservation got cancelled 48 hours before my move, they sent me the email stating that without explaining why. I have to call them 3 times. The first time they said: "We have nothing available, sorry". The second time they transferred me to customers support. Customers support escalated my case to some higher level and told me: "We will try to find you a replacement truck and give you a call back in 15 minutes - 2 hours". After 3 hours of waiting, I haven't heard from them, after that, I gave them a call again. The last call ends up that they don't have anything available (again), and they suggest that they will pay me the difference if another company gives me a higher rate. It is very convenient for them, knowing the fact that is nothing available in Iowa City and close by. Why do they even have reservations if they cannot fulfill them? I would give Budget 0 stars!!!!!! Terrible service, they don't care about customers at all."

"Horrible experience, not worth it even if saving a few bucks Local staff members were nice to me but communication was lacking and my renting experience was overall horrible 1- Picking up the truck was a hassle. I booked for truck + car carrier + hand dolly. Budget called me the day of my reservation (last minute) just to tell me that car carrier and hand dolly are not available although I made my reservation several weeks ahead. I wanted to get a car carrier from U-Haul but l eventually learned that they don't fit on Budget trucks. I tried to see if I can cancel whole reservation and get a similar reservation from U-Haul but U-Haul had no trucks immediately available on same day. I ended up wasting my time and going to U-Haul on my extremely busy day of moving in order to rent one of their hand dollies, and thankfully they had some. I wasted more time complaining to a budget supervisor who then shipped a car carrier from a different location the same day. I don't know why did they need me to call a supervisor if they can do that!? 2-Truck condition was bad. Old, not well maintained. Pets hairs inside main cabin. Steering wheel pad ripped off at the bottom. Very loud noises in the cabin. Truck storing compartment had dirt on floor. 3- Drop off experience was not pleasant either. I arrived before the time allocated to me but then found that local store is already closed. Then I found that Budget email provided me with a wrong time because local store closes one hour prior to that time. I called budget and asked them if I can leave the truck at store location and drop off the keys but they said no you cannot do that and the truck is your responsibility. They planned to charge me for an additional day because I arrived "too late" despite me explaining to them I followed exact times showing on my reservation. Eventually I took the truck back home then someone called me that he will reopen the local store after hours because they need the truck for another customer tomorrow morning, and he actually told me I could have parked the truck after hours at the local store and dropped off the keys. So I wasted time and gas driving it back to local store, reloading and offloading my personal car from the car carrier each time I went to the local store. In short, completely disorganized company !"