FedEx Ship Center 700 Southwest 9th Street, Des Moines, IA 50309

"The guy at the counter was great. Driver did not ring the doorbell. Then he was late to the facility, which resulted in 2 trips to the center to pickup."

"My pharmacy has a note to leave my package at my front door which is a locked building with cameras at every angle and I’ve never had a package stolen there in the 3 years I’ve been there. Yet they can’t follow instructions and leave it there so I have to sit down at the store to wait for my driver to get back so I can get my prescription that was supposed to be delivered 2 days ago now."

"Good god. I had no idea someone is shipping to me and just get a cranky “we’ve already made 3 attempts”. 3 attempts for WHAT? Literally unaware until a voicemail yesterday but sure. Be mad."

"I am so tired of every package I have delivered somehow turning into a disaster. Today's mess was my pkg was left at 8712 bldg even though I live at 8704 bldg in our complex. And the moron driver left it on top of the mailboxes even though management has left instructions NOT to do so along with my specific instructions as to where to leave orders. When I tried to contact CS all I kept getting some the same "advice" ... go look for your package. I pay shipping fees for a reason and it's NOT to hunt down my deliveries each time. Upon each inquiry I kept getting a prompt that the pkg had been delivered. That doesn't help me if it's not the RIGHT address. There is no reason to have to put up with such irresponsible service. And now it has happened again!! Finally got the right building this time but didn't even get close to my apartment. Left the package at the bottom of the main stairwell right where someone could trip over it and get hurt. I have lived here 5.5 years and this only has happened in the past three months. The employees are now illiterate (despite the SPECIFIC instructions I leave) and beyond LAZY!!! Update: yet another pkg delivered somewhere other than here at the correct address. FedEx can send me all the pictures of the package they want showing "delivered", it's not at the RIGHT address. This time it was $165 in medicine which I'm out both the money and the meds. THEY DON'T CARE. Perhaps court will get their attention."

"Everyone has been delivering here except for the one day it actually snowed. Apparently there drivers are terrified of driving anywhere with a bit of wetness on the ground. They’ve had my package since the 9th when it was supposed to be delivered. They have not attempted to deliver it one time as I’ve been home every day this week. Absolutely pathetic you hire drivers who refuse to do the job they are overpaid for. Ridiculous I guess I will go pick it up myself since I’m not afraid of driving."