White House Black Market

"This place is top notch. Ladies were very helpful with my wife. Made us feel right at home!"

"The staff - especially one lady was extremely rude and unhelpful. I came in to make a return from an online order. I even started the return online so I had it "ready to go". My items purchased were NOT final sale items. However for some reason the tags were marked as final sale. But, you could easily see on my order online and with the packaging receipts - showing they were not final sale when I purchased them. She refused to actually look at my order only and kept insisting it wasn't returnable. In the meantime she kept yelling across the store at another staff to come and help her. They finally determined that one item was definitely not a final sale item and there was an issue with the tag. But then - the same thing...she was refusing to return my second item saying it was a final sale. We went through the whole thing again - including her shouting across the store for the other employee to help. And low and behold once they actually scanned the item and looked at my account they determined it wasn't final sale when I ordered it and it was returnable. Completely unprofessional and awful staff! I shop at WHBM all the time - but I will never come to this store location."

"My wife came in to do a return as well as shop around for other items. Originally she planned on buying multiple outfits for her job but failed to do so with how she was treated by the cashier. At one point the cashier expressed how she was frustrated while performing the return. My wife had even called ahead to make sure the online items she was returning wouldn't negatively effect the store. Very disappointing when my wife actually cares about the survival of the local boutique and good customer service is not given in return."

"Good store, I like shopping there. But my last experience wasn't so pleasant. The customer service is always great. The only downside is that they ordered for me from online the pair of shoes which it wasn't available in store. So after it was shipped to my house, it was completely different shoes and not even my size. To get hold of customers service over the phone is pain, because I had to wait minimum 30-40 minutes to be answered. And the refund took them for more than 10 days, not untill I went to the store and nice lady had to talk to their customer service over the phone. I don't know if I want to order anything online anymore or ship to home orders."

"i was at the village point location today, and had the WORST EXPERIENCE EVER!!!!!!! The sales lady was extremely rude and yelled at me because my little boy followed her into the back room. Then she got extremely mad because my little boy because he was sitting on the foot stool while i was trying on clothes. She then asked if she could take my clothes, when i was actually going to buy them!!!! she told me to have a nice day, and was trying to get me to leave!!!! I had two coats and a suit jacket i was going to buy, but i will NEVER buy anything from this place AGAIN!!!!!"