Ann Taylor 120 Regency Parkway, Omaha, NE 68114

"What a terrible experience, truly. I swear it was like Pretty Woman where they treat you differently if you don't look like you have money to spend. Just bizarre. I came here for last minute shopping before a business trip and spent a pretty good amount of money on just a few staples for the trip. Two blouses and one pair of pants. I got home to find that they bagged the wrong pants. They were the wrong color and not even in my size. I worked with this associate for two hours and this happens. REALLY?!?!? YOU HAD ONE JOB. Of course the store is now closed, I don't have time to get the right ones before I leave. The manager is the one who bagged it and was telling me she was trying to better the store by getting shoes to sell there. Here's a start......bag what people pay for. I get mistakes happen but when I spend this much money on a single pair of dress slacks I do expect them to actually make it into the bag!!! I've had better experiences and customer service at Carter's shopping for my children! Ridiculous! Beyond peeved and will expressly deliver my disdain of the experience upon my return from my trip. Officially lost my business forever today."

"I've shopped at Ann Taylor for decades. Today, my daughter shopped there, looking for her first business suit. She was very happy with her high-quality purchase, but what distinguished this store was the service. Barb and Amanda were so helpful and so knowledgeable on size, style, etc. There was a true feeling of honesty...they wanted her to look great and be happy with her purchase. I have ALWAYS known the service at AT was exceptional, and today they proved that once again."

"Horrible customer service from the in store manager and online store. They have the commitment and empowerment of a 17 year-old associate. I won't shop here again."

"Wondering if the five star reviews are employees because there is no way this store deserves five stars with the exception of just the clothes. The Sales Associates are rude and snotty. I had three shirts in my hand and put them down when I saw the Associates fawning all over two old ladies that weren’t even buying but totally ignoring me. If you want good quality clothes and excellent service, go to White House in the mall. Only go into this store if you are White and over 50, then they think you have money to spend and will actually get treated well. I shop online if I want anything from Ann Taylor."

"This store sells amazing comfortable clothing, and I do love this stores, but the customer service here is horrible! They will literally make you feel uncomfortable shopping here and the sales associates treat you as if they are above you. I literally get better customer service at Gucci and Prada !!!! I personally feel like this store is ageist and if your not over 35 your not welcome here, plus they will treat you like you can’t afford their clothing. I literally made a complaint and then later came back to purchase something and overheard the sales associates bad mouthing me and other customers! They think they are above you and I don’t feel comfortable coming here. But they do have nice clothing so shop them online"