Wheelchair Express Sioux Falls

"I am grateful for the safe ride to the hospital for my mother recently. They came within 15 minutes of me calling and the driver was extremely cautious getting her there. Job well done."

"I work at a Sanford clinic. Many of our patients use wheelchair express, so I call them quite a bit. There is always a VERY rude man who we dread having to talk to on the phone. He does not care about any of the patients, and he told my co worker that "they don't care about getting patients home, they care about getting them to their appointments". He has told me multiple times that they didn't transport the patient I am asking about, and then when I call back two minutes later and talk to a very nice lady, she tells me that she will send someone on their way to pick them up. He doesn't even look for the patient. Do not use wheelchair express. Edited: They responded to my review. I have nothing wrong with you guys being behind as we were told you were behind today. The reason for the review was because there is no reason for this man to be rude to us on the phone EVERY TIME I call. No matter what time of day or what day it is. He’s rude. You guys have been getting reviews about him being rude and hanging up on people for four years so I don’t know why it’s still this bad…"

"The drivers have been great. We have had Mandy several times - she is always so kind and caring to my daughter. She is so helpful. Service is timely and drivers are safe drivers."

"I just wanted to stop by and compliment Mandy! Mandy was my aunts driver in the afternoon yesterday! She absolutely went above and beyond for us! She returned the wheelchair to the ER (huge relief to me) and even helped me get my aunt all the way into her house and made sure she was safe. She was patient, kind and compassionate and she just doesn't even understand how much it was needed after the day we had! Thank you for being so wonderful Mandy! Also thank you to Wheel Chair Express for being so accommodating!!"

"Wheelchair express is the WORST service company! I just witnessed a patient's catheter get ripped out because the WCE driver would not stop pushing the wheelchair! While the patient was screaming and asking for him to stop. If I could give them a 0, I absolutely would. Their drivers and staff members are beyond RUDE. They either won't answer the phone at all, or they have horrendous attitudes. I can't tell you how many times I have been hung up on too. I have had patients waiting for 3-4 hours for WCE to come pick them up. This company is a massive disappointment to our community. Not to mention the embarrassing reputation they are creating for themselves. If I were you, I would NOT waste my time or money with this service. Not to mention how un-trustworthy this company is!"