Hickman Hill Apartments

"Leaving 1 star review as I've been trying to contact them for over a week now. Left voicemail, sent emails, etc. Phone doesn't seem to be answered at any time of day and have received no reply to messages left. I'm not sure how they rent units out if they don't contact the interested parties, but it surely does not lead a potential renter to have confidence that they could get a hold of anyone for emergency maintenance issues."

"The person who I exchanged messages back and forth with seemed nice but it was different for the property manager. I missed a few calls and not once was there a voicemail left for me to return the call until the person who was exchanging text with me gave me the number to call. The property manager was very short and quick to end my hopes of getting an apartment due to being laid off because of covid-19. You’d think they’d be a little more understanding or try to verify any income I was actually getting they must not understand mothers take maternity leave or that It wasn’t a choice to be laid off. She constantly cut me off and ended the call super quick. Not impressed with the customer service."

"This was my first apartment out of college and I have lived her for over 3 years and I love it. It is a great apartment that is roomy and a decent price. I love how clean it is and secure it is due to having a code and key to get into the building. Most of all the property manager Denise is awesome. She is very kind and so helpful. She is on top of things and when things need done she is quick on getting it taken care of. She also does well at keeping this place kept up outside with flowers and a garden. If you want a nice quiet place in a good area this place would be great!"

"Don't let the exterior fool you. These are quite large apartments, ideal for a single adult. I appreciate that the building is quiet, private, and secure. Having a property manager living on site means that any issues that pop up will be dealt with quickly. I also enjoy being within easy walking distance of multiple restaurants, a grocery store, and a movie theatre. It would be a reasonable bike ride to the nature trail system and the Urbandale Library. Several other retail and grocery stores are within a quick drive."