JCPenney 3202 Oak View Drive, Omaha, NE 68144

"A grey haired older lady at the men's department was so rude this evening. She told me my receipt was expired which wasn't listed on the receipt, which is frustrating...But to make matters worse, she refused to help and called a manager over right away. She gave me dirty looks and was totally hateful. I wish customer service workers had more heart. Now, the red headed manager was a Godsend and helped me like a good employee should. I just wish her older friend had a good attitude. Won't be back. I'm so done with this when online shopping is so easy nowadays. That older woman should be retrained!!!! She is so mean and hateful. She then proceed to ask her coworker about what to buy later! Appalling. Honestly this should not happen."

"I know shopping malls are in decline all across America, but this was the saddest and most depressing shopping experience I've ever had. The place was deserted, dimly lit, all dressing rooms were blocked off or locked, and there was only one employee on the entire floor. When I inquired about unlocking a dressing room they pointed at the one all the way across the store and said to use that one. Won't be returning unless I have absolutely no other option."

"On November 1st I took my daughters to get coats. After finding a coat where the size small was too small, I had the cashier online order a size medium and ship to my house. The zipper broke already, and the brand, free country, has a website that says to return to the store of purchase. I tried to exchange at this store today and JCPenney would not exchange it. It was found out that the JCPenney cashier on November 1st that placed the order did not enter my phone number or email correctly, thus they could not use those items to find the sale. I had my credit card used as well as the address JCPenney shipped to, but JCPenney’s system was unable to find a transaction using those methods either. So due to a JCPenney employee unable to enter a correct phone number or email address on November 1st at 7pm, and due to JCPenney not having a system that can look up orders by shipping address or the card used, JCPenney would not honor an exchange. I did not have my receipt since I purchased last month, but JCPenney has a no receipt return policy on their website which they would not honor as well. With that being said I absolutely would not let JCPenney cashiers place on online order for you."

"It's a great store!! I was there on Saturday last week. Nishan helped me with many things at the home department, and He is charming and friendly. He is a lovely young man. He is always willing to help me. I don't see him often, but whenever I see him, he makes my day happy."

"I have gone here for everything from business suits for interviews to overalls for fun painting dates to semi formal wear for weddings and ballets. They have such a huge selection of clothes and always seem to have my size in stock (most stores don't and I have to order online without getting to try it on first). I really appreciate the selection and inclusion. Keep up the good work!"