Kum & Go 220 50th Street, West Des Moines, IA 50265

"I had just finished work and stopped by Kum and Go to buy some chips and a drink. However, the cashier seemed too engrossed in his phone and didn't pay attention to me. I greeted him and tried to initiate a conversation, but he ignored me and didn't even acknowledge my presence. It was disappointing and made me feel like I wasn't valued as a customer. I believe Kum and Go should strive to provide better customer service, especially at their West Des Moines locations. I hope the management takes note of this incident and takes steps to ensure that their employees are more attentive and courteous to their customers. DO BETTER! What a shame!"

"Katie, the next time a customer tells you they don't want to use your new customer convenience check out machine because they don't work there, RESPECT THAT!! I do not appreciate being forced to use a machine I am completely against. They might be convenient for some, but those things steal jobs from human beings that need them. Stop forcing people to do things they tell you SEVERAL times they don't want to do. You may have lost a customer."

"Kum & Go 50th & EP True. I told the young man working there on the morning of 11/23 that the creamer was out. He had it refilled before I had finished making my coffee!! Awesome service thank you."

"I’ve been coming here for a while. I’m not from here so my ID has a different state on it. I decide to order through the app since I have it, when I walk-in to get what I ordered they asked for my ID, which I gave them. For some reason they asked for my address (which I thought was weird) but I give them my home address that’s on the app anyway just for them to turn around and refuse the sale. Apparently they wanted me to recite the address on my ID… so since I didn’t get their silly guessing game right on the first try I couldn’t get what I paid for. I just find it bogus that they make this a thing out of nowhere when I usually walk in there and have no problems. Never stepping foot in this location again"

"Disorganized. Expensive. Very rarely are the shelves stocked properly or food in warmers any more. Plus, they now want you to self checkout !!??!! I get the fact that prices will be higher, you pay for convenience. But I shouldn't have to pay high prices and then self checkout. They even took out cash registers to make room for the self check registers. BAD MOVE Kum & Go. I'll drive a little farther down the road and go to Casey's from now on."