Urbana Inn & Suites

"Our car broke down near here , we needed to stay the night , we differently pick the right hotel !! The manager went above and beyond for us !! An amazing experience, very clean , smells amazing, very friendly and helpful staff !! Can’t go wrong staying here , and again a huge thank you to the manager!! You are a god send !!"

"Nice quiet location a little off the highway. Clean, but a concerning number of signs about cameras and security. Nearby FedEx had a tall electric fence around the facility. Nothing bad happened while I was here."

"My niece was getting married and Shellrock and we were told that rooms would be blocked off at Urbana inn and suites. When we arrived. We were a little bit before check in and they allowed us to check in. The lady that was working out the front desk when we got there was very kind. She was patient. She was quick and she asked us if we had any questions and gave us our keys and we went to our room. We decided to take a rest as we had been traveling from Rochester, Minnesota and knew that it was going to be a long evening and next day because of the wedding and when we woke up there was water all over floor in the bathroom by the toilet. We were leaving to go to my niece's rehearsal dinner and we let the gentleman at the front desk know and he acted pretty clueless as to what he should do other than stating that he would go down there with a towel and wipe the water up, which we had already done once previous to that. When we returned there was a different person that was working the front counter and she explained that they would call the maintenance guy the next day and he did come into our room and we were told that we just needed to watch it. They did not offer to move us to a different room or offset any of the costs. We found out after we checked in that they do offer a military discount which we at first were told they did not and they would not go back and retro our room fee to include a veteran discount for which my husband is a veteran. All the rooms are different. The room that we were in was a very basic outdated room. It was clean but all of the stuff is outdated and then the room right across the hallway was completely redone with nice light laminate flooring and nice wood furniture. Nice scent and we checked out a couple of the other rooms that family were staying in and they were also very updated and nice. I am unsure if we would stay there again possibly, but we would ask to be put in an updated room as opposed to an outdated room."