Chateau Calais Apartments 975 Seven Hills Drive, Henderson, NV 89052

"Rented over a yr here…no one cleans the yard anymore dog poop everywhere after a yr paying on old lease started a new one…bad mistake!!! complained about neighbor smoking marijuana everyday and smoke coming up from neigbor into our bedroom and living room place chatue did nothing…then we said we wanted to move…still nothing…..then wanted us to send a letter to residents service…to get us out of new lease they never even responded chatue wants us to send 3rd letter… I found out I could of just walked away from lease would have been cheaper this place is a ghetto to do rent here!!!!"

"ONLY giving 1 star because I liked the fact the apartment came with a garage. From day 1 this place was a mess. The bathtubs were brown, had paint in them, and I had to clean them out myself. The Master bedroom (which is small) didn't have a light in it. When we asked the front office for one, we were immediately told no and that we could install one ourselves. Why am I spending $2k for an apartment that doesn't even have a light in the main bedroom? I started smelling natural gas when I was washing a load of laundry. I know the washer doesn't have a natural gas hookup, but that's what it smelled like. We called maintenance, and the guy basically laughed it off and proceeded to turn my gas stove on to teach me what natural gas smells like. He did recognize there was a smell, but didnt investigate any further. 24 hours later, I'm washing another load of laundry and our washer catches fire. The smoke detectors are so high up in the apartment, that the smoke never reached them. If we would have left, we could have lost everything. The front office REFUSED to give us any money back. We had to go through the normal process to break our lease and pay another $2k. This place is HORRIBLE! If you have any problems, don't bother telling the front office because you won't get anything done."

"Called the office to see if I could schedule an appointment to view their one and two bedroom apartments. The girl who answered said that they didn’t make appointments. I went to the office at around 4pm. The girl working in the office did not greet me. I finally saw her sitting on the computer. I asked her if she could show me the available apartments they had coming up. She just provided floor plan print outs. I asked if they had any models to view she said no. Then I asked what their dog policy was and she was not sure. She’s didn’t write down any of the dates or prices for anything or even offer a pen. The leasing agent could not have been more unhelpful. I understand that they close at 5pm but getting there at 4pm we should have had plenty of time for her to provide the normal information so I could lease an apartment. I was super interested in moving to this complex but after the treatment from this agent I will be going elsewhere."

"I moved here. Tomorrow will be a week and they haven’t came and fixed anything that I put in a work order for for when I’m first moved in so they get a one star from me if I can move out and get my money back right now I will. The microwave is old and making a buzzing sound like there’s radiation coming out of it. The carpet is shredding and this is all when I moved in almost a week ago tomorrow will be a week December 22 will make a week and still no one came to fix anything. And my apartment is right by the dumpster and I have ants already. I haven’t been here a week. SMH all bad"

"TLDR: this went down hill fast the moment they tried to start charging over $1200 for 700sqft and no garage or close by parking spot. The dumpster are always full, though they email about caring for the community, they don’t actually clean up the community, The office personal, who have already been heard talking bad about residents, send the maintenance personal to do it (who I never had a problem with). If you want to throw your money into a fire pit for four walls, rent an apartment here and wait for the sirens."