Centris Federal Credit Union 15480 Spaulding Plaza, Omaha, NE 68116

"Had one of the best experiences I have ever had at a bank next to them giving me free money Zack is a gem and he should get raise or two. The whole team there worked together actually to help us but Zack is just cool..... ;)"

"Their website and app are under constant construction and there isn’t a number to reach their office directly. You’ll be pushed through to a call center where I’ve never waited less than ten minutes. If you decide to open an account, be sure to get a bankers personal phone number or you’ll have to wait for the call center or happen to catch the app between site construction which I’ve only been able to log in twice in the past two years. I’ll be closing my account and going to Pinnacle Bank. Local banks still believe in customer service."

"Not only is their online banking system outdated to the point of being unusable... but the employees didn't even bother to show up to open the bank today! 45 minutes past opening time and not an employee car in the parking lot. I had to drive across town to another branch that bothered to open. So much for being able to get to work on time after running to the bank."

"I had an account with Centris at one point, but thankfully I left them behind. I ultimately closed my accounts because they had a hard time getting something as simple as my address correct. Statements would make it to me, but my replacement cards would go to an old address. When trying to use cards online, it would say my address was incorrect and reject the payment. After months of this we closed everything out. Today only reinforced my reasons for leaving. I sold some furniture and took a check for it. I’m always a bit leery of taking checks in the off chance that they bounce and I get stuck holding a useless check and a returned check fee. So I brought in the check for $75 drawn off of Centris to cash it. Now I’ve worked at a bank and people did this all the time. All we needed was ID and a fingerprint. Not Centris... they also want your SSN and a $5 check cashing fee?!?! Are you kidding me? Centris can shove their high fees and incompetence where the sun doesn’t shine. I’m glad I’m no longer a customer and I would advise everyone to stay away."