Core Bank

"Everyone here is absolutely amazing. My mom has hearing and mobility issues, but they are always welcoming, take their time with her, and make her feel heard. I take my mom all over town on errands and there really isn’t as good of customer service anywhere as there is here. Thank you, everyone at core bank off 120th and center. You all are angels."

"Horrible banking experience. We have 3 total business accounts at this bank that we will be moving to a different institution. The customer experience, specifically the bank Manager, Marie, is absolutely HORRIBLE. Save your time and money and go elsewhere."

"My husband is too good to report unruly behavior although I am not. Appearance profile is a thing. He is part owner of a restoration company and works the field there for looking like a construction worker. Not a problem for me, plenty of people, men and women work in this field in many capacities. This establishment decided to lock its doors on my husband when walking in because they assumed he was homeless. Why? Because he was in construction dress? Well he has been banking at this institution since 1988 and it’s disappointing to have this action happen. No he’s not a random “homeless person” coming off the street but a long time customer. And I should never have to describe anyone as “homeless”because we never know what is actually going on in any person’s life!"

"Update! After posting this review they sent me a letter closing my account and returning a very small amount of money. Avoid them. This bank takes advantage of single mothers, charging over $1000 in bank fees over the last 3 months for the same charges. It is impossible for me to catch up, as they keep charging me for the same mistake I made back in October. They have no compassion for individuals, they refuse to help me. The branch manager Mark, and the assistant manager Sarah do not answer phone calls or return them. If a call is returned at all it is several days later. If I attempt to visit the bank to speak to them in person, they are conveniently gone to lunch, or on a break, each time I try. This is the worst customer service I have ever recieved. I have been a customer for more years than I can remember and there was a time when I absolutely loved this local bank. You could connect with a real person if help was needed and they would actually help you! Merry Christmas! ETA: The reply they left on this review is a lie, no one has reached out to discuss this situation. It has been a week now."

"120th & Center branch is completely incompetent. Three times they have not deposited my check from the night deposit. This last time it took 3 days and I had to go there and have them fish it out. Envelopes and slips are never supplied even though the manager swears they are. Never stocked. Worse- I have 5 accounts and several times they put money into the wrong accounts. Teenagers tax return was suppose to go to their savings and it went into their checking! Guess what…teenager saw it and now hounds me for it! Thanks bank! In Response to below: I actually reached out to a Senior Manager regarding the wrong deposits. She promised me she’d go and review policies with the 120th branch and …after another wrong deposit, sent me a $5 Scooters card “for all my troubles”. Not helpful. Bank is still messing up…."