SureStay Plus Hotel By Best Western Omaha South

"Disgusting Hotel I would never recommend it to anyone. Our room smelled like a Toilet. Who ever gave this hotel a great review must have no senses. The lines were stained and the room smelt like a toilet. We had 3 rooms and everyone had issues. They had boards sticking out under the bed where the legs should be which I cut my leg on. If I could rate them a Zero I would."

"When we check in in the hotel the room, they assigned us, the bathroom was dirty with urine staying on, towel stain. I report to the front desk lady, she assigned another room for me. The second room when we get in, we found no hangers no chair. I report to the front desk lady again and requesting a chair and some hangers. The front desk lady walked with me to another room and ask if I was fine with the 3rd one. I checked the bathroom of the third room, it was clean and I saw there was a gliding chair, so I told her it looks good. Then I told my whole family with two children to move to the room. After we settle down in the third room, we found out there was no smoke detector, Plus the wire was hanging out from the ceiling. I then report to the front desk lady again, but this time that lady step aside and there is another lady talk to me, asking what was it again. I told this lady that there was no smoke detector in the room, this is safety issue. The second lady said gave her 2 minute, she could put the smoke detector on right away. She asked me if this is fine with me, or if I want to check out now. I replied that if I can have 5 minutes to think about what to do. Then I saw her whispering with the first front desk lady about 5 minutes thinking. At this point, my family and my two children also arrived the front desk hall. I told that second lady that this was not acceptable, because obviously the three room were not ready for customers. The second front desk lady said they were remodeling, and asked me to understand. I told her that I did try to understand, but all three rooms were either dirty, no hangers, no chair, and the last room even had no smoke detector. And you said it was not a big deal, you can just put it on within couple minutes. This attitude show me this hotel doesn't take the safety issue seriously. Right after I express my concern, another guy coming down from second floor stairs, speak loudly about what was the complaint. And then this guy said the same thing as the lady said, gave him 2 minutes to put the smoke detector on, this is not a big deal and very easy to do. I explained the concern about how to treat this safety code, the guy just yelled at us to leave, just check out and leave, and thank our business, with the word BS. With this, me and my husband decided to check out right away, it's unbelievable that they were so rude to customers Plus, in front of our children."

"The exterior and entry look nice, that's as far as it goes. They still have the factory plastic on the bed but the sheets have stains. Pubic hair left up the side of the shower. Stains on one chair and the other is tattered. Water damage on the bathroom door... They advertise a breakfast and don't even offer muffins or juice. No public fitness center either. Definitely has pay by the hour feels on the bottom floor, not happy."

"If I could give a negative star I would. Talk about misrepresentation on the best western website! The hotel is nothing like the pictures. Very run down, seriously needs a makeover, it's like a hotel in the 1960s. Curtains old and dirty. Sheets need some ironing, they were all creased and had stains. It said hot breakfast...nothing of that sort. Beds super uncomfortable. The people in the room next to us were super loud and we're blasting music on loud. The only plus was that the water in the bathtub was nice and hot."

"The room was musty and had a terrible smell and there was no fan. The bathroom was really small and wasn't super clean. The carpet had some gunk in a couple of places that hadn't been cleaned in our room. The place needs maintenance and we way overpaid for the place. The booking site said queen and we had doubles at best. The staff were nice and I was able to learn more about Presidential families because of the decor. Those are the only two positives."