Horizon Appliance & HVAC

"I found Horizon Appliance on Next Door. Reviews looked good so I had a technician come out to look at my broken dryer. On March 16th technician, Jessie, took dryer apart left it apart along with a check for $544 saying he'd call and fix it when parts come in. After a week, I called Jessie only to find out he quit the company. He gave me the name and number of their Colorado office. They said they would send another technician, Travis, to fly out and fix it. After a no show appointment, Travis said he'd gotten sick and couldn't fly. He offered to refund the money. It is now April 26th and we still haven't received our refund. I checked out the Colorado website only to find with complete dismay that there are several reviews about Travis collecting money and only delivering lies. I don't understand how this company has good reviews. How do we stop this complete scandal. BEWARE!!!"

"Since my previous appliance technician retired a few years back, its been hard to find a dependable and reliable company to take care of my appliance needs. I was highly recommended by a friend that uses their HVAC services, in this case it was my Refrigerator that wasn’t cooling on the fresh foods side. They came out the next day and the technician (I believe his name was jesse) found what the issue was quickly on my subzero refrigerator. He ordered the part and installed it in a timely matter. Service was a A+ all around, thank you."

"Dryer was not heating up. Called and Jesse showed up in a Cadillac, not a work truck. First thing he puts sales pitch of $150 clean up, before he looks at dryer. Said fix problem first. As he opens dryer he talks again about $150 cleaning. As he finds issue he asks for the password to our wifi account. I advise that is a security issue and he says everyone else doesn't have a problem with it. We see some lint inside dryer and he says charge to vaccum. We say we can vacuum right away, he says no. I called office to complain as he is at home, manager says he does not have issues with getting wifi password and said Cadillac because truck in service. Ok on truck. Not on asking for personal password on wifi. Jesse puts back dryer and gives quote of $240. Still paid $65 fee. Jesse leaves. We then notice screws missing that I know were there to open dryer as I checked vents and looked at dryer before Jesse arrived. Also plastic broken on inside that I can not confirm they did. I called Jesse and he said he put back as was. You think he would say screws missing right away when he opened. I said just tell me where they are, don't care if you missed putting back, he insisted he didn't know what I was talking about. Left 2 messages for management, still waiting for reply."

"Recently our stove top burner was acting weird so I have Horizon Appliance come out to check it out. Through out my experience with the technician Jesse and Beth at the office, it was a wonderful experience. They were both courteous and professional, I would definitely work with them again and recommend them highly."

"I had an absolute awful experience with another appliance repair company that tried to rip me off and I was appalled at the Manager's behavior, but "thankfully" I ran across Horizon Appliance on the Thumbtack app. Wow - I am so grateful for their professionalism and service. Thank you Jesse for properly repairing my refrigerator and your great service. He was on time (Appliance Repair Experts were also 2 hours late) and was able to remove the water filter and replace with the new one. Also need a new microwave and will have them install. I cannot express enough my gratitude for a job well done. Thank you Travis, Jesse and the crew."