Cross Roads Lodge

"We stayed here 9/30/23, entryway and bathroom were loaded with hundreds of bugs which appeared to be dead. Store was closed there was nothing we could do. Beds seemed ok. In the morning bugs started crawling even on carpet. We grabbed our things and ran out. Told girl in cubby's she said she would let them know. Nothing done. We are disputing the charge. We couldn't sleep and we were stuck. Disgusting"

"We made a reservation for a room several days before our arrival. Upon arrival we checked in at the convenience store next door. The person in charge that day was not friendly at all and one of the employees did our check in. When we entered our room, there was no heat in it. The heat was turned off completely. We turned the heat on and set the temperature on 80 to try to warm up the room quickly. After about an hour, we were able to take our coats off. The room was clean, but we could not get the water to get more than warm, so the idea of a shower was off the table. We were in town for a family event and when we returned to the room it was nice and warm and we were able to turn the temp down. We were able to get a good nights sleep, so the experience wasn’t a total waste. We are wondering though, why, when they knew that the room was reserved that someone did not turn the heat on several hours before our arrival. This is the middle of the winter in the Midwest!!"

"Very nice new motel! Check-in is at the convenience store next door, which is a bit unhandy, and not all clerks are proficient with motel issues, but still nice."

"It's ok. The sheets were clean. The bathroom (shower and toilet) were clean. The sink mirror was dirty and so was the mirror. The coffee maker on the room was nice, but hadn't been cleaned in a while. There was a fork and napkin behind the dresser. No one came into the room during our 4 day stay to empty trash or clean the room. If you need to stay in Pender, which we did, the hotel is fine. If you have other choices, choose to stay elsewhere."