Sears Appliance Repair

"The technician James Jamison was very thorough and paid attention to detail when he PMed all 3 of our devices. One of the best technicians that have serviced our 3 machines over the many years."

"You’re charged when you make the appointment so if they aren’t familiar with your particular appliance and can’t repair, good luck getting that $100 deductible back…I told the appointment maker the brand of my range and she put Kenmore..I DID NOT say Kenmore..happened twice…I’m out $200 and can’t get reimbursed to save my life…been transferred to 15 reps and 10 different phone numbers. I have no idea what to do."

"Sears has sent multiple technicians out, all incompetent, one was here about 3 times and did absolutely nothing but talk. The next finally ordered parts after 2 months of waiting and this last technician, Ray, decided to not only not show up but to lie and say he showed up and closed our case as if he actually did his job. Customer service wont do anything or send another technician to do their job because Ray closed the case. Would definitely not recommend Sears to anyone."

"This is the second time Alex has been assigned to help us over the last few days. The first time he did not have appropriate equipment. The second time he didn’t feel comfortable finishing a job someone else started. But he did make sure that the other company was aware that we needed their help."

"Water heater. I am concerned with punctuality, and I don’t think it was Alex’s fault. We were told about 1:50 for arrival. I took the day off (HS teacher). Alex didn’t arrive before 4:30. Yes, there were updates along the way. I could see on the map that his first gig was 20+ miles away, and it must have been a very long task. The question: do you have only one tech to work water heaters in Las Vegas/Spring Valley, in a region of 2.75 million people? His first job was down in Henderson! My initial call to repair services (in Texas) was very professional. When Alex came out, he was professional and very clear in his communication. He admitted that relighting the pilot light was difficult, (reason for call)."