U.S. Bank Branch 1080 North Hills Boulevard, Reno, NV 89506

"I love this branch! Everyone is so helpful and friendly...even branch manager Morgan Cusato!"

"Never overcharged, no one is ever scammed if they bank here from my experience, the customers, the bank employees are always happy. I contemplated for a long time why US Bank makes people Happy. Is it the money? No. Money saved? No. All I can say, the bank is truly bliss, I feel safe inside, outside the bank, the customers, bankers I have never had any conflict, I suppose this branch gives me as a customer, a banking peace, a business peace ✌️."

"This place, equipment and employees are all trash. Save yourself the headache and drive right past this dump to the next US Bank. ***** 1-2-24 Update ***** Made another attempt at this branch, they still suck. My recommendation, skip US Bank altogether!"

"HORRIBLE bank and customer service. First off, this bank holds YOUR FUNDS if your acct isn't older than 30+ days for 5 to 7 business days. They don't set ANY expectations and then refer back to the t&cs when you sign up. You know, the 30 page document that almost no one reads. Upon researching, nothing I found addressed this, only the deposit of checks and govt checks. Wanda does not greet people and does not ask what brings you in. They are unlike other banks where you have a card interface to insert your card, this is confusing because Wanda (who I've had to interact with 3 times now) never asks or says much of anything for being a so- called customer service rep. She also sets no expectations as to fund availability and you are left high and dry for days without your hard earned funds. Morgan (who is the "manager") is condescending and hangs up on customers when they criticize her work ethic (or lack thereof) and does not provide any resolution. Will be closing my acct"

"My daughter is home from college for a week and we needed to set up a joint checking. We walked in and were the only clients in the bank with a teller, the branch manager and one person at a desk. The branch manager told us they could set an appt for June 29th (2 weeks away!). I explained my daughter wouldn't be here then. Her response was check another branch or do it online. Again, there was no one else in the branch and no cars in the parking lot. So why are they paying 3 people to sit in a branch to direct customers online?"