Dream Steam Cleaning & Restoration 2201 East 17th Street, Des Moines, IA 50316

"Patrick & Dallas were on time. I pointed out two places that needed special attention. They cleaned both spots. They cleaned LR, DR, BR & Hallway in about 40 minutes. We will use their services again."

"The only reason they received 4 stars and not 5. She was 1/2 late. Bella did call to tell me she was running late which is why they received 4 stars. If she would of been on time, she would of received 5 stars. She was very polite, and answered my questions. If didn't know the answer she called the office. I'm very satisfied with the cleaning of my carpet. It looks brand new, and smells fresh and clean. And there was a heavy track area she managed to get cleaned. Thank you I forgot to mention the price was reasonable."

"We discovered water damage from our refrigerator in the early morning hours on a Thursday. I called my insurance company first thing and wanted to get someone to my home asap as we were going out of town for the weekend. My insurance company had a preferred vendor that was supposed to call me within 2-3 hours, but I also reached out to Dream Steam after getting a referral from a coworker. Dream Steam assured me that they could have someone out by early afternoon and they did. As a matter of fact they were already there when I received a call from my insurance's company's preferred vendor to schedule a time for them to come. Our water damage required mold mitigation and floor replacement throughout our main level. I found the staff to be courteous, professional and accommodating. Calls/texts were always returned in a reasonable amount of time. I'm glad I called Dream Steam."

"Thank you for coming out to clean our furnace vents today. For the most part these guys did a great job. I also really appreciated that you were able to get this taken care of so quickly! HOWEVER, as they were packing up to leave they left the large 12 inch diameter hose in our entryway and it was spewing nasty dust back inside our house from our vents and probably all of your other customers. I screamed for them to stop and to get the hose out of our house. They never apologized for this fairly significant error. In fact, the apparently senior technician had the nerve to tell me he did not appreciate me yelling at his associate. Guess what? I don't appreciate you pumping furnace vent waste back into my house! Please make sure to address this and train them to ensure that this does not happen to your other clients. P.S. We did appreciate that you used plastic corner guards to protect the paint on drywall corners. However, the guards still rubbed and I will need to touch up the paint on a number of corners in our home. Maybe you could place some fabric on the inside of your corner guards to avoid this going forward!"