gv Kustom Kitchens, LLC

"Where do I start other then to say STAY AS FAR AWAY FROM gv Kustom Kitchens AS YOU CAN!!!!!!!!!!! . We had 2 bathrooms done by them in 2017, I'm just now writing this review because of the on going issues we have had since the install. Back in 2017 the frustration started with total and complete lack of communication with the owner (General contractor) and his sub-contractors, along with 3 months over their projected time line and charging us 2 times the original estimate. It would take up too much space to cover all the issues that occurred during the construction period. That brings us to today and the on-going issues: when you spend as much money as we did with gv Kustom Kitchens you would expect the work to last. It's barely been 3 years and the heated floor does not work. I had an electrician from Burton (GREAT to work with) can out and evaluate the situation. The conclusion was that it could not be fixed without tearing up the whole floor. The kicker was after the electrician inspected their work (gv KK) it was found that the materials used the complete the electrical work were out of code and have not been used in the Omaha are for over 10 years. Which means we will have to spend additional money to bring them up to code when we go to sell this house. Now again today I had to have Burton out fix a leak in one of the brand new tubs that were installed 3 years ago. After cutting a whole in the ceiling to expose the leak it was discovered that drain we NOT properly installed or glued and sealed again substandard materials and installation. Which makes you wonder whats next."

"We had a wonderful experience with GV Kustom Kitchens for our kitchen remodel. They were incredibly helpful through the entire project, and were accommodating to aspects of the project we wanted to do ourselves. While communication mishaps and errors did occur on the project (as with every house project), Kustom Kitchens was incredibly professional in addressing every issue to ensure our project was done right and prompt. Would definitely recommend checking them out if you are considering a kitchen remodel!"

"We worked with GV Kustom Kitchens on our remodel and had nothing but problems. They do not communicate and "do things to you." As a previous poster stated - they don't do stairs. They also shouldn't do floors. They cut out a vent size that isn't standard and now we have an ugly floor. They ordered the wrong pantry size - when we questioned it - they put it in and now we have to live with it. My favorite story is when they charged us for a shower door for our kitchen project - when I questioned it - the owner stated it was for our cabinet glass doors - which was not a thing. Maybe research before you respond? I wish I loved my kitchen and I wish I would have gone with another contractor. The owner explained to us that his mother wasn't happy with their work - that should be a clue!"

"I hired GV Kustom to do a ‘lift and shift’ for my kitchen and update my floors. I was told it would take 4-5 weeks - it took 8.5. Half was through the project my quote for stair installation was increased 45%. The project wrapped up in January. We have had over 3 walk throughs with little resolve. Now they refuse to correct the issues with the stairs until I pay the last invoice (roughly $1200 after credits due). After 7 months of this I’ve contacted the BBB for assistance with resolution."

"(2/2): from Sheila's review Additionally, I have experienced numerous communication issues with management. There have also been problems with communication between management & their workers. Here are some examples: (1) I had to call & ask for documents & certificates for insurance and products only to have to remind them at least three times on each item. Every time, I was told they were busy or out of the office. (2) The ceiling was not parallel with the floor causing the crown molding to not fit. This resulted in uneven cabinets to compensate. They didn’t have a solution, so I sat waiting until they could think what to do. It took them about two weeks to come up with a solution. (3) They installed my window incorrectly. I wanted a double-hung window. Chip called & wanted me to go look at some windows. After looking, I followed-up with Chip & told him I decided on the slider with the grilles between the glass. His men installed it as a double-hung window. They weren’t notified from Chip that it was a slider. The crew came back on Monday to rectify the situation. (4)I called after not hearing from them for another two weeks. I told Chip we have been at this remodel for five months. He was surprised it was that long & said that the remodel was completed. The back splash wasn’t completed & I had a warped door that needed to be replaced which was a carryover I from the last time I talked to him. Chip telling me he was finished really tried my patience and I spoke up. Since then, he has not taken my calls, responded to my text messages or tried to contact me. He basically pushed me off to other workers to do his job. (5) Since then my grout has cracked, a piece of my flooring tile has protruded up, my crown molding to ceiling has a long gap in it & they gouged my wall by pushing my refrigerator against it. (6) I felt my project was not a high priority to them. Meanwhile, I have received at least seven phone calls from different people including the accounting department requesting payment while work either wasn’t completed or done incorrectly. Holding back payment was my only recourse for making sure the job was done & done correctly as they were told. The only bright spot was the work crew and some of the sub-contractors. They were very friendly and professional. They actually knew what they were doing if given the correct information. At the end, I connected up with Bridget & she took care of my remodel. She actually cared & got things moving. Received Great Customer Service from her! A remodel that should have taken 2-3 months lasted nine months due to mistakes & poor communication. Granted, they paid for their mistakes. These are just some of my experiences with the company."