I-Spa Lash Nail Lounge 14158 West Center Road, Omaha, NE 68144

"This was my first time coming here and let me tell you, the staff was very kind when I walked in. My nail tech was Bryan and I highly recommend him!!! He did my nails so beautiful! I will definitely be coming back!"

"This was my nd time here. I asked for an acrylic full set with blue French tips. I asked for the exact same service I got the first time I visited which was in December. The technician put used clear acrylic rather than nude and decided to use a bright pink as my base for French. I said no. When I didn’t like the French I asked for all blue nails because I was tired and needed to take my meds. The picture is how my nails looked AFTER he cured the gel. You can see in the picture that the gel is cured on my skin. The guy at the front desk and the technician said he can drill it off. Not only was the gel cured on my nails, but the acrylic is stuck on my skin. The nails are different and wrong. The whole time I was explaining to him that my nails were wrong, the man was trying to argue with me. Then the guy at the front desk says that I’m not supposed to complain until AFTER the service is done. Why would I let someone continue to do a bad job? Then the technician was telling the front desk guy to give my daughter a soda after I told him to grab a water. And he was purposely hitting my skin while drilling when he had to start over. And made a comment saying that I must not want to pay for my service. At that point I definitely did not want to be there. When I was leaving, The technician was talking to the other workers complaining about me and then walked up on us and stood directly next to my daughter as I talked to the guy at the front desk. Customer service is not something I take lightly especially because I work in the field and I’m a paying customer. The situation didn’t have to get as far as it did had it been properly deescalated by the tech."

"My bestfriend and i went for a girls night. I had an amazing lady and my nails turned out amazing but my bestfriends did not. She left with the acrylic stuff all over her hands and the lady was absolutely rude to her and kept rolling her eyes. I would not recommend her lady to anyone! First pic are my nails and the other two are my best friends nails."

"I came here in a Friday with a friend to get our nails done. It was CRAZY busy and full of people. Neither one of us were happy with our nails when we left. BUT…we each went in at separate times (she on Sunday myself today [Monday]) and got our nails fixed with absolutely no problems. I had Marcy both times, and she was very friendly and professional. She was not grumpy that I came in to get my nails fixed, and she even made them better than they were the first time! I will admit, I was nervous about going in to get them fixed because I have never gone into a place saying I didn’t like the service before; I usually suffer in silence until I need to redo it. But, the service here was great and they were kind and understanding to both of us."