Hy-Vee Grocery Store

"This was at the Mills Civic Hy-Vee. We bumped into some family we hadn't seen for quite a while and ended up visiting with them for a half hour or so. Total of 5 adults and 2 kids in our group. Had a Hy-Vee employee come up to us and rudely tell us to move on because we were clogging the area. He ran off quick as a rabbit and I didn't get his name. There were NO people having trouble getting around us. I felt offended! We all spent money there today and many, many times in the past. I will not be going back!!!"

"The level of disrespect I received from Delicia today was ridiculous. I'm not sure what her problem is but every time I go into the store she has an attitude when I ask for help. The only reason this review is 2 stars instead of 1 is because she is the only person I have a problem with at this store. Please fix this HyVee!"

"Visited this store just before 6:00pm on 1/23/24. Jillian is the most rude individual I’ve ever encountered at a HyVee. Apparently frustrated that their USPS machine was down she appeared increasingly frustrated by the fact I also had dry cleaning and couldn’t brush me off. Very disappointing experience. Not sure why this individual is working at Customer Service with no desire to help customers."

"UPDATE: I did reach out to management as Hy-Vee requested in response to my review, but have not heard back in over 2 weeks. I guess their email inboxes are as well organized as their store. (updating from 2 stars to 1 given this false impression of help). ORIGINAL REVIEW: Bigger isn't always better. This store has expanded a lot of their sections over the years, but my latest trip inside made it clear they don't know how to organize their space. I had to walk through all three drink aisles I could find to look for 1 product their site and their employees said was in stock at this store. Me and 2 employees couldn't find 2/3 items that I came for. All of which showed as in stock online and all of which had a potential of 2-4 locations in the store...(why?) I talked to a family member later about the terrible walk-a-ton of trying to get groceries and the family member (who uses a cane) said they stopped going to Hy-Vee for that exact reason. It is too much walking when you have to scavenger hunt for your items. The employees were nice (that's why this is even 2 stars) but they couldn't help us because the layout and inventory system failed them. I'll take the right item in 1 aisle over a "helpful smile in every aisle.""

"I went in late in the evening. The store was very clean and well stocked. The employees were polite and helpful. I would not hesitate to shop here again."