CVS 2303 Merle Hay Road, Des Moines, IA 50310

"Pulled up to get my prescription she took my and birthday shut the window came back 7 minutes later told me I have to come back it’s my lunch time. And shut the window What about my lunch time I just wasted."

"Zero communication between patient and pharmacy. Issues with getting meds in stock to administer on a timely week schedule. Great place to go if you want to do all the leg work between doctors offices, insurance companies and the pharmacy 3x a day to figure it all out for them. I don’t typically write a bad review and never without a second chance but this is the 5th issue I’ve had with in the year from transferring everything over due to blue cross and blue shield dropping Walgreens as a proffered vendor. Would 100% not recommended using the pharmacy at the Meryl hay and hickman location."

"Honestly the worst experience I've had at a CVS. Tried for 30 minutes to get an employee to get me an item they keep locked up. Made eye contact with one girl working and waved to try and see if she could unlock it or get someone to, only to be ignored. No customer service whatsoever."

"This pharmacy closes from 1:30-2:00 for lunch. Odd for a chain store unless understaffed. That aside, we were told scripts were ready for pick up. When we arrived at 1:15, were told they weren't ready and to come back at 2:15 because they were leaving for lunch at 1:30. Nice when you drove 20 minutes to get there. Cherry on top... received a message 10 minutes later after leaving that the other script was ready. Don't frequent CVS enough to know if this is a systemic or local problem, but this type of CX isn't sustainable in the fast-moving, competitive world of the present and near future."

"There were two people working and one was brand new. The pharmacist didn’t know what she was doing. I’ve been waiting inside now for over 20 minutes for my prescription and other people had gotten here before me.I also waited outside in the drive up window for 25 minutes and still looking out the window in the pharmacy department is the same woman who has been there since I came inside. They need new people who know what they are doing in here. One guy said it is his third day and he’s trying harder than the actual pharmacist! Never again will I come and pick up prescription. I’d rather drive 20 minutes out of the way then come here again."