U.S. Bank Branch 3738 Westown Parkway, West Des Moines, IA 50266

"I had to stand in line for 15 minutes because I only had one cashier even though the bank was full of people trying to meet with a cashier there was multiple people sitting on the side of desk that couldn’t get up and help the line of people!!! I don’t care if you have a special name or do something different in your banking department but if you see customers, you should get up and greet them and help them!! Then I get told my card just has the US Bank logo on it. They can’t help me. So what is the point of having your logo on somebody’s debit card if you can’t help them!!!"

"Horribly rude people who won't even bother answering the office phone. BANK ELSEWHERE."

"I lost my husband, he always took care of everything. US Bank has been very helpful, especially Jon Helak at the Westown Pkwy branch. They've helped me with so much."

"This branch is the worst. We have been coming here for years, and it has gone completely down hill. The employees are rude. Not to mention they screw up my deposits every time! Oh and good luck reaching the branch by phone to fix their mistakes. **Update.....absolutely NOTHING has changed at this branch! Been going to the branch at 50th and EP True even though it is out of my way, but was in a hurry yesterday. SO, I ran into this Westown branch. They are still incredibly rude and unprofessional, and I mean EVERYONE from the tellers to management. Save yourself the frustration and go to a different branch....I've had nothing but great experiences with the one at 50th and EP True. **"

"You go into the bank at opening 9:00am and there are no tellers at their post, at 9:05 they start to arrive, gather for some conversation and then go to the vault to get their cash drawer. They then spend another five minutes playing with the cash drawer. Know acknowledgement that you are standing there.It took me 20 minutes to get waited on to have a teller tell that this is old fashion lobby customer service..This Location has know idea what customer service or where it came from. I later tried to call the manager through their phone system and could not get in by promoting their system.This branch needs a management chance, how about somebody who cares about customers!"