Supermercado Nuestra Familia

"The customer service at check out was horrible couldn't even say one word to me . Isabela was my cashier she was not friendly and had a bad attitude the entire check out not even saying hi to me no greeting at all. She didn’t bother to tell me my total then rudely handed me my receipt. This is not someone I would want at the front of the store or even representing the business at all. A change of attitude or some customer service training is definitely needed ."

"Produce section not very good. It was much smaller than any other grocery in Omaha for fresh fruits and vegetables. The Hispanic spices and canned goods was very good! Looks like an old No Frills turned into a slightly older grocery store. Not very clean, but the staff was nice. Security guard on duty was an added safety feature. To far from home to stop on a regular basis."

"My husband bought some soy Milk for me and it was expired. I have been trying to get a refund for 6 months and have got nothing but runaround. They seem to like to sell expired products that was not the only one. I had to give one star or it wouldn’t let me leave a review. I don’t know what has happened to this place in the last couple years"

"This store has a little bit of everything for a latin dish. Not to mention, I have searched high and low since moving here from fl for my favorite hot sauce ( Texas Pete) and EUREKA!!! they had it."

"I go to the store mostly because South Omaha desperately needs a new grocery store and this is the only one in the area. It has some great qualities, I love their homemade tortillas, they have a lot of produce you can't get anywhere else, a great selection of both Hispanic and American foods and it's written on the aisle signs in both, they sell pinatas and they just opened self-checkout lanes that they desperately needed. My main issue with the store is cleanliness and customer service. For months you could smell dead mice right as you walked in the entrance. And the meat department offers a great selection but oftentimes the plastic they sit on is not clean. It was so gross the last time I went in I took pictures to send to the manager. As far as customer service goes as an example I had a money order I purchased there stolen and cashed. On the western union website they instruct you to let the store know bc the only place that can cash it is the store. The girl at customer service actually told me it was store policy if someone comes to cash it they can't keep their information to give to the police since it would be invading THEIR privacy. Apparently a person who would cash a money order they know they didnt purchase is protected instead of the customer that actually spends their money there. So long review summed up, great tortillas but not worth the risk of getting sick from dead mice in the store, dirty meat dept. , and TERRIBLE customer service. I will never shop here again!!"