Loews Carpet One Floor & Home

"They were horrible experience. First we had them come in and quote putting flooring in, there needed to be subfloor added as there was a cabinet in the spot. They gave a quote but for some unknown reason putting the subfloor in was not included in that price even though they were very clearly told to it and they and to walk over the hole. Not to mention they did not add a couple transitions to the quote. We paid for the job and had a few months of waiting for flooring. Fast forward...we added a small carpet job to the install. We were quoted $839 for the total install. We get the bill and it's $1265. They charged us for subfloor that they failed to put in the quote, they charged for transitions they failed to put in the quote and then the big one, they charged for moving a stove and fridge. I moved the stove out, I moved the stove back in. I did what I was told to do, pull the stove out. I wasn't told to slide the fridge out, but I did anyway. They charged me $120 to move the stove 16 feet. They actually moved the fridge back then I moved it back out. I took the day off work to hook the stove up and reconnect the water. I slid the stove back and when I was going to do the fridge he said don't do that yet he had some more things to do. I went to the front room and waited, when I came to look he slid the fridge back in. I was there to do this. So, in summary...they can not do a complete quote, apparently a hole in the floor that needs subfloor is not obvious to them to include in the quote. and will charge you $60 per appliance to move...wait I was told I got a break..it's $75. So the older people that can't do this, this company will take you to the cleaners to move your appliances, they will not disconnect your water line to the fridge which they did not tell me until install scheduling, which removing that is easy. My bill was almost $400 higher then it should have been, it all should have been in the original quote. Be cautious of using this place, get other quotes, there are other places you can use that can actually put everything in the quote.. obviously they forgot some things and were not clear on what they charge for moving appliances and what they won't do such as disconnecting water supply. At $75 a pop, they should. I have a complete upstairs, front room that is going to be refloored. They won't be getting the job or any other jobs and I will spread the word of what I went thru. All because they won't drop the $120 charge. Their rating is 3.7 for a reason. A thing under 4 is a bad sign. I should have looked here first. Now I'll wait for them to come on and say they explained everything.. They didn't but they will. Also, funny seeing a 5 Star review by someone with loew as a last name. Anyway.. Beware, they are crafty. I was told there's no reason to discuss anymore and hung up on. No you can't keep everyone happy but I have found a few people say they've gotten unexpected charges at the end like I did. By the way I was happy till I got the screw job at the end."

"Very helpful, a lot of great options"

"My wife and hired them to lay some tile when it came down to installation the floor apparently the floor was not flat enough and they would not correct the problem to install the flooring and wanted the contractor doing the remodeling to fix it. Carpet One Refused to solve the problem and I was forced to do it myself I would not buy from them in the future. Basically they left me hang!"

"Took 3 weeks and two phone calls to finally receive an estimate after being measured. Beware of hidden costs. My total bill ended up being over $500 more than the estimate."

"Went in to the store to inquire about wool carpeting. Was told they would get some samples in and now 2 weeks later we have heard nothing from them... It is their loss.... Wool carpet that I am wanting to purchase would have been around $6000..... Not happy!!"