Culver’s

"12/23/23 01:03:21 Erica took my order; Senior Discount Bacon Burger Deluxe with everything on it & extra mustard. I got my drink & sat down. Another employee brought my meal out. I have been @ this restaurant 4 times in the last week & service was exceptional with Virginia usually helping me & one other employee. Today was a minimal order & total was $11.48. I gave Erica $1.50 in change & a $20 bill. It was obvious she couldn't make change & she picked up calculator. I told her my change should be $10.02 & to keep .02. When I rcvd my food I didn't even recognize the sandwich from previous orders. I found my receipt under the basket & there was no senior citizen discount applied. There wasn't any mustard on sandwich & sandwich was poorly made, sloopy mess. I took it up front & handed it to Erica & told her I was not happy with sandwich, it was poorly made & no mustard & now cold. She responded, I can just give you some mustard packets. I advised her that my right hand was numb & doctor thinks I may have had a mild stroke & I am to get MRI headscan to see. I advised I can't open packets. Then another girl came to my table to see everything is OK. I ask her name, as she wasn't wearing name tag. She never gave her name & just stared @ me. I told her I never received Senior Discount, as I ask. I told her sandwich was cold & sloopy mess. Her response, were very short staffed. She just making up on excuse after another. I told her I never received Senior Discount on my receipt. She "Name Unknown", no name tag responded that it doesn't show up on receipts. I told her yes it does as this is my 4th visit this week. Then she responded I wasn't aware of that. I stated, then why did you tell me that if you didn't know. She had no response & look troubled. Erica came to my table to speak to me & advised I would be speaking to mgmt or owners. While I was eating my food, there was another customer complaining he didn't get the fries he ordered. New visit: 02/09/24 Today's visit couldn't have been better. I ordered full walleye dinner & was extremely happy with my service as well as other's service by the Culver's Team. It was definitely a focused, all out effort to please & serve the customer base @ the counter, drive thru & delivery orders. Thank you so much for a wonderful experience, keep up the good work & effort, it really shows! The walleye dinner was excellent, I had to bring one piece home. Excellent to all the team! My receipt was register 2 @ 3:06, thank you truly so very much!"

"A 20 minute drive thru time.... For only two sandwiches is definitely uncalled for..... Maybe instead of having 30 people that don't know what they're doing higher the best five out of that group..... This time when we went we went inside for dine in and MUCH better results!"

"This experience was fine, I got the fish dinner for my mom. The last time I got a butterburger, it was burnt and so thin . I messaged the company but never got a response back. Edit review- My latest experience with Culvers was very much improved. My Butterburger this time was juicy and tasty. My onion rings were so crunchy and delicious. Just the way I like them."

"The best thing about this Culver's is the guy that helps everyone. Seriously the nicest guy, always upbeat, always going the extra mile. I like their burgers and cheesecurds, too, but my visit is to support that guy's job! SE 14th location in Des Moines. I usually get a basket- today was no different. Culver's single deluxe with cheese. $6.73. Went back for some ice cream and some appetizers. Good stuff. They did forget to deliver my ice cream, but I went up and asked for it later and they had it sitting in the cooler. I love their diet rootbeer. So yummy. Their fish sandwich is also quite good! Cheesecurds are pretty good, and it's fun to see what their custard flavor of the day is."

"Had a great experience a few weeks ago for my first time at culvers. Went again today and food was very rough. Asked for no onions. They were on both burgers. Both burgers were super pink. And gross we couldn't eat the rest of them.. fries were cold and soggy. Was super disappointed this time. But the 3 chicken sandwich I got for my hubby was perfect."