GreenState Credit Union - Financial Center 2355 Landon Road, North Liberty, IA 52317

"My mom’s account was defrauded several times in the course of a month. The last time, the bank found against her and took the money out of her account and also accused her of committing the fraud herself. My mom was a loyal customer of over 40 years. We’ve had to get the police involved. Your money is not safe here. Do not bank here. Update: The bank responded, below, to my review in what looks like a professional manner, but the reason I posted this review in the first place is that they did not act professionally--they literally accused her of fraud, and told her there was nothing she could do about her case being closed, and then was told if she changed banks she would still have to "pay back" the nearly $2,000 the bank has now taken out of her account (??). If they had acted professionally in the first place, we wouldn't be here. Instead, they treated my mom like a criminal, and continue to treat her like one, insisting that her case cannot be reopened, but giving no reason why. Again: do not bank here. Your money is not safe here."

"I've been a loyal customer of this place for 7+ years and was ridiculed by a staff named Aubrey or Audrey from the NL financial center the other day. She called to remind me pay off my credit card, but started off with a "this call will be recorded for quality.." when I am busy working during my work hours, just for a $25 payment. When I told her as a form of feedback, that she should ask the customer if it's okay to talk right now, she talks back "then you should have stated it yourself." What kind of customer service is this? You better get your acts right GSCU, I've been using you guys since the UICCU. Your employees were better in quality years before than nowadays, better take care of your customer service education act correctly before all leaves."

"This credit union needs help with their online banking and support. Their app is by far the least intuitive and hardest to use app in banking. I overpaid on a credit card because you can’t see scheduled payments. Tried to get on the phone with someone and was on hold for so long and requested a call back and never got one so I went online and was able to get help. I won’t be opening any other cards here until their app is fixed. Hire someone asap to redesign."

"Worst website ever. I have to save my credentials on my computer for you to allow me to reset my own password? What kind of garbage is that, nobody else does anything that dumb. If i clear my cache then I can't reset my password without calling in to the bank. So I call in and it takes 50 minutes and transferred 15 times to people who had no idea what they were talking about and couldn't help me (hence transferring me again and again). Finally had to drive in because nobody could help me change a freaking password. Your customer service is pitiful and ill be taking my money elsewhere. Personally I've never had anything like this problem at Linn Area Credit union. They are what you should strive to be like for customer service."

"Sarah Hughes with GreenState Credit Union is a mortgage loan officer you can trust. Sarah is a knowledgable mortgage loan officer staying on top of the local real estate market. Sarah Hughes always responds to texts, emails or phone calls in a timely manner. She doesn't understand "bankers hours", answering questions and helping in the evenings or on weekends. Whenever I have a client who is looking for a mortgage loan officer that is attentive, trustworthy and patient I introduce them to Sarah Hughes with GreenState Credit Union and I know that they are in good hands."