Cedar Rapids Bank & Trust 500 1st Avenue Northeast, Cedar Rapids, IA 52401

"Got a 1099 for funds never received 333 Maxx checking bonus is fake they will just give u the run around when time to pay u then after u get mad and leave their bank they send you 1099 for the bonus they never give funny"

"I will be happy to change this review if things would change for the worse or better, but so far not impressed this time around! We banked with them about 3 years ago, but for convenience went back to our previous bank. The customer service was great 3 years ago and I felt there was follow up with everything needed. We decided to open up a new account after 3 years to use for bills and the other at our other bank for other needs/wants. However, this time around has not impressed us whatsoever. I am very frustrated with them. We have dealt with bad customer service, long waits for responses, locked out of our mobile banking, transactions that were on our mobile banking somehow disappear and then reappear and have our card declined in store. They do not offer anything competitively with other banks as far as fees, early direct deposits, transferring money to outside accounts (they use Zelle which takes days and when asked any questions in regards to Zelle they don't know - if you can't help then don't use Zelle) They never sent me a new customer packet, which I guess didn't really matter because nothing has changed in 3 years - no updates whatsoever. Lacking in mobile banking and just not competitive in wanting to keep customers. Looking at some other options, but until then I guess we will see how it goes. I hate to leave a negative review, but please make some updates, respond to questions in a timely matter with kindness and courtesy, do something to act like you want to keep your customers and want new ones."

"I would agree that they are friendly to a point However i gave 2 dollar bills for christmas gifts this year. I asked for a new uncirculated bundle twice. Thei first time they did. The second time i watched the teller pull 4 bills out of center of bundle. Then preceeded to tell me thats all they have. Lie,lie,lie. I also hate the fact that everytime you use your debit credit card they put a hold on it. Im tired of the games. Im closing my account today and going to another financial institution."

"Guaranty was great. Then this place bought them out which is too bad. I did have positive experiences at their sister branch community in Waterloo. I don’t know why there is a difference. Their staff is nice but everything else is terrible. I gave them the benefit of the doubt from all the annoyances for the last 3 years. But finally am planning to close my account. I had a positive amount of money in my account and they charged me a $70 overdraft fee... Supposedly it was a late one. Take it out of my savings then? Is $70 REALLY necessary when I have the money between both accounts. What a scam, must have to pay for their ‘refer a friend’ $100 promotion somehow. The online banking also sucks and is far behind other places. Can’t deposit checks on mobile, not super user friendly. At my other institution, I can do everything online which is amazing. Honestly don’t even waste your time opening an account here, there are much, much better institutions out there."

"I have had this bank for 4 years now, and I love it. They are friendly, fast and efficient. I had a car loan through them and they did a great job and were very flexible. They also offer great cookies in-house and now have a great mobile banking and mobile check deposit system! Love them!"