Serve Credit Union

"Update from post about mobile banking, as requested i sent images of the error and never heard back. well like normal the weekend rolls around and the issue starts again! Unsure why its only happening when the office is closed or on weekends. it is now 12/15/2023 I had to call the local branch to transfer money. Incredibly frustration no one followed up even after sending my images. And they are just now submitting a ticket. Unacceptable. This is drastically affecting my life. and causing unneeded stress! Mobile Errors is :Error connecting to database (C3)" Website : "unable to connect""

"I used to love the staff and have a friendly relationship with them. However trying to resolve an issue with Delaney turned into a very unpleasant experience. She has no problem being condescending and rude on the phone, however when I brought her the paperwork she requested she had no problem sitting in her office and ignoring me while using a front desk member of staff as a go between for communication. I wasn’t rude on the phone and did what was asked of me. I also didn’t realize it was okay to freeze peoples accounts at their own discretion. Delaney has always been a very unpleasant person to deal with and could use a refresher on people skills. I plan on leaving this institution as soon as possible."

"11/29 Have yet to find a resolution for deposit issues from my paycheck. Its been nearly two years getting the same deposit and since they updated system’s payroll has constant issues and every time I call I either get someone new who lacks training or a completely different answer from before. Mobile app seems to ALWAYS have some type of issue. I should be able to log in or use my app even at 4am. Very frustrating not having anyone available on weekends too 12/01 App still only works on very rare occasions. Whats the point of offering a mobile apo that NEVER works of you aren’t going to have staff who can help after hours or weekends! Get it together Only reason I stay here is because of my car loan"

"I have been a member of this credit union for almost 40 years and customer service has decreased exponentially over time. It is absolutely impossible to get anyone physically on the phone. Each time I call I am directed to a call center and if I am lucky enough to reach the banks physical location I am promised a call back that never happens. There are constant tech errors that don't allow me transfer money between linked accounts and my auto pay (set up by the credit union for loans) is continually not working properly. THE WORST. Take you money somewhere that cares enough to staff to levels that allow for answering calls."

"I absolutely love banking at Serve Credit Union (regardless of what the name is)! I have lived out of state for a few years now and primarily have to use the shared branch feature, but it is always a treat when I get to talk to someone from my home credit union. My issues are always handled quickly, professionally, and with a friendly attitude. I could move halfway around the world and would never give up my account here!"