Hy-Vee Pharmacy

"They've worked with my doctors and fought with my insurance company to ALWAYS get me the medicine I need. My favorite hy vee pharmacy!"

"I didn't catch her name, but the lady that answered the phone on Friday 12/15 at 6.46pm was very rude and condescending and interruptive. I used to work at Hy-Vee and knowing Hy-Vee's core values and standards I would expect better and more from their employees. She definitely needs better training on customer service. However when I asked to speak to a pharmacist, Jessica helped me and was very friendly and kind and helpful and I appreciate that."

"Normally I have great service here however two weeks ago on Friday when I went to pick up my prescription the gal at the drive through initially was kind and then when I reminded her there was a GoodRX coupon, she rolled her eyes and yelled that I should have told her before she rang it up. I asked her to not roll her eyes at me because it was rude and her and the pharmacist continued to talk about me while I could hear everything being said. The pharmacist was a gal with blonde hair and shorter. The drive through gal was a dark hair, shorter and a new hire. My children in the car asked why it was okay for her to do that, so not only did they do wrong but they did wrong in front of my kids."

"I've used pharmacy delivery along because it's difficult for me to walk and I don't drive. I live exactly 6 blocks from the store on 25th and Bdwy, but today the driver didn't deliver in fact she wrote that I refused the delivery. I was home all day long and nobody from Hyvee showed up. Very disappointed, if the driver doesn't want to deliver meds then they should not be working."

"I have used this pharmacy in the past for some medical and had no issues. However I recently was prescribed a new medication as I am in the trial and error phase for what will help me with my condition. I call to get my script and am told that they cannot get it....I have never heard such a thing. There is not a shortage according to the FDA reporting and in my experience medication can be ordered. Sure there may be a delay but it can be ordered. I just feel they aren't being straight with me. If there is an issue with other meds I take I would most definitely prefer the truth rather than an obvious lie. I will be switching all scripts for myself and my family to another pharmacy that doesn't make me feel ostracized."