The Home Depot

"I like the online orders and the outdoor lockers - getting everything needed to complete a project is a breeze!"

"Really poor stock management. You check for a part online then find out the store has none in physical stock. The employees are everywhere doing something. Mostly just blocking up lanes of goods."

"I know why this location always has the most power tools in stock. Because it takes an act of Congress to get the tool lockers opened. Asked help desk for someone to unlock tools for me. They called overhead. And I waited. 20 minutes. Had at least 9 employees walk by. Finally someone who had walked by 3 times already, asked if someone had helped me. I said no. They turned the corner and walked away. So I walked out. If this was an isolated incident, I can accept that. If they were busy, I can accept that. But the 3 times I have gone in to this store, the same thing happens. I am done with this location. I wish Lowe's sold red tools."

"APPLIANCE DEPT. Called in Saturday after being shooed away from Lowe’s saying the don’t deliver to West Point (lie). We spoke with a guy who said he wasn’t sure and would call us back. I decided to go in while I waited for the call back and ended up speaking with such a helpful and kind older gentleman. He really was wonderful. I asked him if they would deliver to West Point. He got up, grabbed the barcode off of an appliance and asked our zip code and assured us that they did in-fact deliver. While speaking to him, the man we were on the phone came up to a blonde woman also at the appliance area, at the desk right behind where the gentleman’s was. He asked her if they would deliver out to West Point and she immediately said “NO. THIRTY MILES”. I was trying to get his attention as he was less than 10ft from me to tell him…it was me that called and lady…YES YOU DO. He walked away and called me back 5 minutes later and told him..”I heard you speaking with the woman, I was right there and she told you wrong. Thanks for your time though”. Idk why all of these improvement stores are shooing people away. If it’s out of laziness or lack of knowledge and communication, but it was very frustrating. 1. That older gentleman with the one dilated pupil and the shiny silver watch needs a raise and some serious appreciation. He went out of his way to help us. Being older, he actually got his rear end up out of that seat, while the younger ones just sat there looking down. 2. USE THIS MAN AS A MODEL OF WHAT YOUR EMPLOYEES SHOULD BE LIKE AND TRAIN THEM AS SUCH 3. Get everyone on the same page. I should not be told conflicting information, nor should any other shopper getting ready to spend a serious amount of money at your establishment. 4. Have your appliance employees run the model online and to the zip code. SHOPPERS- if you go somewhere like Lowe’s or HDepot…if they tell you they don’t deliver…get online and punch your zip in. Bet they do. SHOW THEM."

"Went in for storage boxes. Was directed to where they were located and given a large cart since I was buying quite a few. I wish the small boxes were one inch wider like Uhaul small boxes to make it easier to pack files. Overall good experience."