Midwest Family Mutual Insurance Co

"I've had MFM for years and they (Stephen, the adjustor) was awesome! He worked very well with the body shop and communicated with me very well. I was an agent for years and I know good companies and bad. I've been with them for 15 years or so and I'll never switch!"

"I've been a homeowner for over 30 years and dealt with multiple companies and Midwest Family Mutual has provided the worst customer service I have ever experienced. I filed a claim for storm damage to my roof and it has been well over 3 months and no response. I am now looking at having to go through winter with the damage to my roof."

"Had a van covered by their company policy hit me when I wasnt moving. Their claims agency said that I drove into them and had 50/50 liability. Hope that none of their insurers hit you if this is a normal thing. They never call you back either when they say they do so you have to go after them. Probably worst customer service I ever experienced."

"My son and I got gas at a station insured by this company. We received full compensation including my son's missed wages 2 weeks from the date of the incident. Jon Ness was wonderful to work with. I'm kind of picky about Customer Service since I spent almost 30 years in that profession with a health insurance company. He went above my expectations."

"We are a family business. 82 years.. 82 years of serving the community. 82 years with a great track record.. employee longevity. This company out of NO where "cannot" cover our company... notifying us with limited time to find a replacement. Unimpressed with the unresponsiveness. Unimpressed with the how they just toss out longtime customers. We will be a LOUD voice of honesty about this business."