Firestone Complete Auto Care 1650 22nd Street, West Des Moines, IA 50266

"I’ve used them for tires and general auto repairs for the past 5 plus years. Consistently solid customer service and honest work. The store manager, Cameron, sets the tone for the entire shop as he’s always pleasant to interact with."

"Had an oil change done here and they left grease and oil all over my vehicle, inside and out. EDIT: Notice how they responded. I sent an email to them on 11/18/23, and as of March 8, 2024 I have had zero response from them."

"I called to make an appointment. I asked for a ball park figure of the cost of what I wanted done. When I got there for my appointment I was told the mechanic who does the work I was there to have done was on vacation. And on top of that I was told the cost of the work would be 5 times more than what I was told on the phone! Why set up the appointment when the person who does the work is on vacation? Why lie about the cost on the phone just to get me to come in? I doubt I will ever bring my car there again. And I will be sure to warn people about the way things are done there!"

"(EDIT: I would like to sincerely apologize, this review was not an accurate representation of their service. Since the original review, I have gone in two other times. Once for the alignment which was excellently done, and again because I heard a noise in the front of my car so they checked it free of charge. I was pretty upset at my money-hole of a car during the time of the initial review, but I should not have taken it out on the firestone team.) I went in to get a simple alignment and was instead told that I needed to have new rear control arms installed before they could do that. They obviously wanted me to pay them to do it, but I'm pretty good with cars so I am going to do it myself. Also, they tried to sell me tires immediately after saying they couldn't do the alignment. How stupid do they think I am??? I'm not going to burn through a new set of tires on a terrible alignment. Overall terrible experience, the only good thing was the cheap price (at least compared to other places). The person who helped me was rude and didn't get right to the point, he just tried to sell me more and more stuff. Get your act together Firestone"

"From the manager to the mechanic with 30 plus years' experience i always feel taken care of here! They actually still fix tires that can be fixed instead of selling me brand new tires, they are honest, priced well and knowledgeable beyond anyone else in town."