Casey's,

3200 SW 9th St, Des Moines, IA 50315, United States

"Not the best kept Casey’s. Food area is often out of pizza, or other alternative food items. Food are is often littered with crumbs or napkins. Service is slow at counter. Pickup or delivery pizza is good."

"Pros: Convenient location Quick food options Reasonably clean One friendly/helpful employee named Sandy Cons: Faulty pumps Slow pumps Ran out of E85 fuel Rude and unprofessional staff I frequent this location due to them having flex fuel products (E85/E15). I’ve had issues before where their pumps run painfully slow (regardless of the weather conditions). My final visit to this location ended with a faulty pump not dispensing any E85 fuel. I moved to another pump, same issue. Opted for E15 instead, pump dispensed less than 2 gallons over 5 minutes. Cars pulled up on both sides of me at neighboring pumps and were able to get more than 7 gallons of regular fuel in the time I pumped less than 2 gallons. I went inside to let the cashier know their pumps were acting up, and he stared at me blankly before saying he thought they ran out of fuel, and it’s been happening all day. If an issue has been happening all day, shouldn’t you get a maintenance crew in to resolve it? Instead, the pumps were open for business but not functioning for those of us who use flex fuel. The only saving grace for this visit was Sandy who tried to get the issue solved to the best of her abilities. Props to Sandy. The rest of the staff here are clueless."

"Usually this is a good location and I don't have problems but today this was not the case. Stopped in around 2pm on 11-19. They had prepared food in the cooler that expired yesterday. I go to grab pizza instead and the warmer is completely empty while the 3 employees in the kitchen where all working on what looked like an order for a couple standing there. The atmosphere was very different and not welcoming like it usually is."

"Decided to try one last time ordering pizza here on 9-17. Ordered once before, a taco and a cheese pizza. Last time sent was sent a burnt stale sausage pizza and a stale cheese. This order, ordered a taco and a cheese pizza, and as you would guess, wrong again. This time I was sent an undercooked sausage and a pepperoni pizza. I don't understand why it seems to be so difficult to check the order and make sure that it is correct. Going into the store isn't much better as the selection is abysmal at best, and everything there looks to have been there a very long time, dry and stale looking. Unfortunately, this is the last time that I'm going to give this store a chance."

"OI placed my app order# 088980229 for one beef pizza with veggies, chicken wings, and brownie bites at 7:45 p.m. The door dash driver only delivered the pizza and the wings after 9 p.m. When I ask if they have the brownies and showed them the receipt, the driver said it was not with the order. But she said she was going back to the store, and pick it up. It's 9:55 p.m., and the last pert of the order was not received. I sent a complaint to Casey's online. I will be Goin back to to store tomorrow to either pick up what I ordered or get a refund. This is happens more often than I like. Also, then I call the store, the phone messaging system is horrible, you can't get a person or a voicemail!"