National Car Rental 2121 Arthur Collins Parkway Southwest, Cedar Rapids, IA 52404

"It would seem on top of charging me the daily rate someone somewhere chose a wrong destination for the return and I am being charged just over $2000 for mileage. I haven’t had this issue with rentals in the past, and it may yet be resolved…it’s just being handled in a shady way. Was told I would be contacted about the charges that can be removed, and no one has spoken to me or tried to contact me in any way. Edit: They helped resolve my issue, and definitely seemed to care about making sure it wasn't a bad experience."

"Wonderful! Was helping 2 of our drivers here at CRST who came up on Christmas day, wanting to go from Cedar Rapids, IA to Ft. Lauderdale, FL. We tried 3 other rental agencies, all closed. They got a car immediately from National for under $140 with unlimited miles. Great job!"

"Easy pick-up, although you must stop and check in at the rental desk. The line was short, and the clerk was fast and efficient. On top of that, I was offered a free upgrade to a roomier vehicle, Unnecessary, but was appreciated. I’ll be going to Cedar Rapids 3-4 times/year, so this good first experience will go far in my car rental decision making in the future."

"Picked up car at 930 pm - discovered next day that there was a large windshield crack and the interior window was filthy. National is usually top notch but not in this case - left note and no response."

"Could stand to have more people working the checkin. But the workers were friendly and helpful. — but if you’re stuck behind a new renter or someone who doesn’t under the process, it can cause a long bottleneck. There is no Emerald Isle here. All rentals go through the one reservation counter. Good selection of vehicles for Emerald Club. Walked away with an X3 off a midsize SUV rental. Iowa always has a great selection of cars for sure. It’s an unwritten rule. Despite the single lane check in, it was a pleasant experience. Return will be parking in any non-handicap spot in the rental area, noting the mileage, and dropping off the key. So quick and easy."