Subway 4620 1st Avenue Northeast, Cedar Rapids, IA 52402

"Since new took over to Subway it went downhill do not let me see the meats disorganized the vegetables we're Frozen the soda was out of product I will never come here again and I used to come here all the time"

"I order chicken sandwich, she gave me chicken rotisserie; probably they bought their chicken from Sam’s Club I spend 23 dollars. After calling the manager. She told me to drive back to store with the sandwich. So I decided to not waste my money in subway in this location. She is not given me credit for this sandwich because I am not gonna drive 10 miles to get another worse or another chewy sandwich. They recently changed their chicken to rotisserie chickens. They do not confirm with customers before they make sandwiches. I am disappointed with her management. If you all want to waste your money go to this location. Thank you for ready."

"Mya was literally the best. I called in. I was rushing to get my food. She placed the order over the phone for me and it was fresh and ready to pick up in 7 mins. She was extremely nice about it and made sure my sandwich was correct. She was perfect my sandwich and morning!! Thank you Mya :)"

"Perhaps the worst fast food experience anywhere. If I could rate them a zero, I would. Where to begin: (1) Placed an order online; (2) Showed up and waited to be recognized at the cashier station. After waiting for the cashier to cash out 3 people, I finally decided to step in line and announce my presence (politely) that I was there to pick up my online order. (3) I was told they were running behind. I then proceeded to watch as 3 other new orders were taken in the "regular" line. Had I simply waited in the regular line, I probably would've gotten my sandwiches faster. (4) After watching more people come in, and realizing they weren't making any progress with online orders, I decided to simply go stand in line. At this point, it was 6 people deep. I get it, it was lunch hour rush. Mind you, by this point, one of the 2 "sandwich artists," had decided to go on break or something leaving the one gal by herself who simply shook her head the entire time. This was at 12:30 right smack in the middle of lunch rush. Who goes on break during the middle of lunch rush. I then watched 4 people walk out without ordering (lost business). Mind you, I would've too, had I not already paid for my online order. (5) I finally make it to the counter and again request my online order. (6) I proceeded to watch them make sandwiches that were still not my online order, but I thought were others. All they have to do at this point is read the slip of paper. (7) After they made a few more sandwiches, I was told my order was ready and they tried to hand me the sandwiches that were not what I ordered. (8) I told them, that wasn't what I ordered to which, they told me, "Well those are the sandwiches we made." Mind you, one of the sandwiches I ordered was a deluxe steak, which costs more money than the sandwiches I was provided. (9) I asked for proper sandwich, to which I was ignored as they started helping others in line. Needless to say, I took the wrong sandwiches and walked out. The entire experience took 1 hour to get 2 sandwiches. I get it, finding workers is tough, but this was absurd at a whole other level. I was even more astounded by a gentleman and woman who were waiting in line, who proceeded to tell them how good of a job they were doing. Sorry, I understand being busy and getting behind, but making incorrect orders, ignoring customers, going on break in the middle of a rush, causing a situation where potential customers leave, is not "doing a good job." I've been in that situation before. Here's how you handle it: (1) Don't go on break and throw up your hands. (2) Simply acknowledge customer's presence. (3) Figure out a way to work smarter. (4) Turn off online ordering to handle walk-in customers only. (5) Work more efficiently by making more than one sandwich at a time. (6) Maintain composure and professionalism."

"The order was not correct, the sandwiches were cold along with the chicken and bacon, my son had like 5 pieces of chicken on his whole foot long, when I called the store they acted liked it was no big deal and very unprofessional"