Leonardo's,

2228 16th Avenue Southwest, Cedar Rapids, IA 52404

"We are from out of town and we had two hours between games to get dinner. We came to this place because of the reviews. It had a fun atmosphere. Once inside, they said it’d be a 30min or so wait before a table or two would be ready. We put our names on the list and I noticed that it was a 45min wait to order pizzas to go. So I placed an online order for 3 pizzas ($89) so that by time we got our table, our food wouldn’t be far behind, thinking outside the box. Well apparently that’s a no no and I was never told that until I got a surprise bill. I was then told that I messed up the kitchen because orders are accepted on a first come first serve basis. Not sure how I messed anything up as far as the order because I didn’t cut any lines, just ran the clock concurrently by asking that they serve us the pizza I had ordered online once it was up(leaving it on a pizza pan rather than putting it a box…apparently is asking too much). As a result I was charged $23.38 for ‘open food’ after having ordered/paid for pizza online and was told that was gratuity for messing up their kitchen and was charged an additional $7.55 for gratuity for the pizza that was delivered to the tables. Our party was willing to be split up due to how large we were so we ended up on opposite ends of the restaurant. One table received no follow up service, drinks weren’t refilled and one didn’t even get her first drink when everyone else did, they had to request it multiple times. I initially was going to leave $20 cash on the table for a tip but was brought out another bill with 28% mandatory gratuity regardless of the quality of service, not my idea of good service. I was so confused by the whole process, I put my cash away since they said I had to pay this amount due to messing up the kitchen even though nobody mentioned that when I told them I had ordered pizzas online. The manager came over and said she never came over but she would have told me that I I shouldn’t have been allowed a table since I ordered pizzas to go regardless that we stood for 40min waiting for the tables. Had I been told that up front we could have just taken the pizzas to go but I wasn’t given that option to save the myself $23.38 plus tax. Nothing like open communication. I walked out before paying the second bill with the mandatory gratuity. They called me to tell me if I didn’t come back the server would have to cover the bill, I obviously had no intention on skipping out on that part of the bill, I was just so confused by the whole process, I went back and paid it but needless to say we won’t be back again."

"I have been coming to this establishment since I was a little girl! It was a family favorite. It's my son's favorite place to eat, unfortunately the service has went so down hill that we will not be coming back to this establishment. The servers used to be so proud of there jobs and unfortunately now most (not all) act like they are miserable. Also when the whole story of how we were treated last time we went to this establishment was NOT told correctly (we were to be blamed for there mistakes). Our server never offered any type of replacement. We were told the mistakes happened because they have new kitchen staff! I was verbally attacked by the MANAGER, who raised her voice at me in front of the whole entire dining room! Then forced to leave! I even asked if there was a higher manager or owner I could speak with and was told no, that she was the one to make all the decisions and then chuckled! I'm sure that wasn't told to the owners either!! Unfortunately they lost the business of over 20+ people who have been proudly coming to there establishment since the beginning!!"

"This is a super cool place!! Highly recommend if you’re in the area! I felt like I was in a 70s mobster movie!! The service was phenomenal and the food was too! My husband and I shared the bacon and cheese fries and an individual pepperoni and sausage pizza! We were super stuffed after eating just those two things! So glad we visited while on vacation! Would definitely come back if we are in the area again! Only critique I have is there was a bit much sausage on the pizza for me, but it was still super delicious…also love how it was crumbled instead of big chunks!!!"

"Leonardo's was excellent! The interior of the building is absolutely beautiful, and the food was tasty and fresh too. Our server was very polite and made sure everything was good with our meals. Their shrimp platter was delicious and the pizza was also fantastic. I can't wait to come back!"