Scooter's Coffee

"Floyd blvd.2 times my drink was not made when I came inside. The last time the cashier didn't talk to me except to tell me the price. I realized they werent going to make it is when they were no more drive-through orders and they were just standing around. At least five employees working. Act like there's no big deal, and I told them I have to go to work as well . It was then rudely made and was slammed down in front of me. I asked for my money back. The manager then argued with me on my type of payment telling me to drink I ordered was paid for with a card. I did not even have a card on me. A fellow employee was talking for her I thought he was a manager but no.. I had to threaten to call the district , went to the bathroom and when I I came back she somehow found my cash of payment. To be fair this was in the summer. But even though I live closest to this location and I avoid it because of that experience . I don't need anyone to contact me just want them to be aware that customers who come into the store valuable as well."

"Went to get a coffee Saturday morning Ordered a carmelicious and a kids meal which is the drink and 2 cookies I believe. Got to the window and gave the girl a 100$ bill and she told me they didn't take 100s so I left without my product. If you can't take tender maybe you shouldn't operate a business. It is illegal to refuse cash tendering they had NO SIGNS posted that they don't take 100's. I will not be back here."

"Don’t accidentally order two drinks they will lie and steal your money. I ordered on the second still nothing back I called right after my mobile order I meant to put no whip cream but added two coffees they said no problem we will refund you. I went in store got my one coffee told the girl she said no problem let me write this down so you get it. I called multiple times days after no manager was available they called me back I left my info for the manager shocker no call back no refund 11 days later maybe they will take you serious with reviews doubt it."

"Bought a latte. It was good. No complaints there. Asked for a cup of water. They told me it would cost me the same as a bottle of water; roughly $1.70. Really disappointed that Scooters needs to charge you that for a cup of water. I purchased another product. And I've purchased many more from here. Charging absurd markups for faucet water is a poor practice. Really kills that "we're super friendly!" - atmosphere. Can I get an empty cup and fill it in the bathroom??? (She looked at me, confused...) Stop charging paying customers for water."

"Great brand w/ many products -- I seek out a Scooters location throughout IA & NE while travelling for work. Though, unfortunately this particular location could have better customer service etiquette; busy or otherwise."