Dewey Ford

"Luke and Dalton made our car buying experience super easy. They worked hard for us and got us into the perfect vehicle. Professional and honest from start to finish. We would definitely purchase again from them. I’d encourage anyone in the market looking for a vehicle to try Dewey Ford in ankeny! Ask for Luke!"

"Last time I bought a vehicle here, I had a great experience. This time, I ordered a vehicle with Ed Myers and did it at the dealership so I would ensure I got what I wanted. I told him everything I wanted, then I get a message that my vehicle is being built. I looked at the email and it is missing the first thing I asked him about and mentioned several times. When i went to the dealership he said, this is what you signed isn't it? I was flabbergasted that he was going to put the blame on me when the paper I signed was not clear if the option was there. I got my deposit back, and going somewhere else."

"Service Department: I don’t believe anyone is qualified or organized here. I brought my Ford Explorer in for repair because someone who borrowed my car had vandalized the radio setup. I had to have a dash harness replaced. It also needed a battery and new cables. I can appreciate that this is an extensive job, as the dash assembly has to be removed. However, here are my problems: 1.) After the install, the instrument cluster would lose power intermittently and there was no power to the radio itself or climate controls. They wanted me to pay for additional diagnosis, which would NOT have been fairly priced, in my opinion. I declined. After I paid the nearly $6,000 bill as it was and retrieved my vehicle, I decided to check interior fuses. I purchased a micro fuse pack at a parts store for $6 and fixed all of those issues myself. Components not working after wire install should not require additional diagnosis without first checking if fuses were affected as part of the install. This takes less than 2 minutes to use a tester on every fuse, which they are equipped to do. 2.) I was told during the repair that the radio screen was “missing.” I was determined to find it in the car after I picked it up. I disassembled the dash and discovered that the screen was in fact there. It was installed BACKWARDS in the assembly! How does that even happen? Regardless, I flipped it around and positioned it correctly myself. 3.) I have had to jump start the car every single day after the battery/cables install. Turns out, the cables were installed incorrectly. I too, fixed this myself and corrected the problem. Suddenly no more jump starts needed. 4.) Since the car sat for 2 years, I inquired about fluid flushes, since fluids tend to break down/degrade as they sit. They kept trying to sell me a $1,200 package to do this. That’s insane. I flushed fluids myself, and managed that one on my own too since I didn’t trust them anymore. If you can’t tell the difference between the front and back of a screen, I definitely don’t trust you in my engine bay. If issues 1-3 were problems that should have been addressed as part of the repairs I requested, then why did I still have to come home and clean up the missing pieces to avoid wasting more money? I feel that I was overcharged and taken advantage of. To top the cake, I go to pick up my car and suddenly my key was lost. I waited over 30 minutes while they ran back and forth trying to find it. Absolutely poor communication between technicians, service advisors and management. It would take a lot for me to consider coming back for anything."

"Absolutely flabbergasted how long it takes to get an oil change. Unfortunately i purchased a 3 oil change package (note to self don't make the same mistake)so I will have to come back 2 more times. Almost 2 hours and 30 minutes o get an oil change. Alexis was fast, friendly and efficient. She got me in 10 minutes before my scheduled appointment time. The facility was well maintained and clean. The sales floor and customer lounge was sufficient. No snacks like other dealers. There are complimentary coffee and des moines water on tap. There are a variety of vehicles for sale. ford bronco raptor for $95,000 ford lighting for around $74,000, mustang GT 5.0 priced at $58,000, ford escape foe $37,000, , expedifor $73,000. There are a variety of vehicles for sale. If you are looking for fast, efficient service, I recommend going elsewhere. I make $57/hr for work and wasted 2.5 hour waiting on an oil change. Pretty ridiculous."

"Very personable people at all ends of the organization. I ordered a Superduty truck and it took quite a while to get it. My salesman kept me informed on a regular basis and was just as happy to see my truck arrive as I was. These are good folks and when it's time, i'll be getting my next truck from Dewey too."