Brad's Used Cars 1003 East Park Avenue, Des Moines, IA 50315

"I reserved a truck online to pick up at 5 pm for their Ankeny, Iowa location. The day of, Budget Truck informed me that I must go to a different location, 10 miles out of the way, and they would not waive the extra mileage that would count against my trip. I arrived at the new location in Des Moines (Brad's Used Cars) at 4:55, 5 minutes prior to my pick-up time. Upon arrival, no one was there to help me. (Brad's is supposed to close at 5?? Yet I was there early). I tried calling their location's number and Budget Trucks' main help number, and I received no answer for 15 minutes. Once I was finally able to get on the phone with someone, they informed me that I would not be able to get a moving truck for a couple of hours and that I would have to drive to an even further location (that would still count against my mileage). I was forced to find another moving truck (which was basically impossible) for the next day. All in all, we canceled the reservation, but I would never go to this place again."

"Had a truck rental confirmed for months. Even went there a few weeks prior to confirm everything was good. Arrived at 0900 like reservations and confirmation stated. Owner didn’t show up until 1030 with the truck. Said he “had to go get it”……while holding a Starbucks sack of food. Never apologized or even acknowledge how late he was. Also called both his business and confirmation phone number multiple times while waiting and he never answered. The mechanic shop next door was also the same company and they said they called him and he was “close”….still another 30 minutes after waiting had to ask again. Then when he arrived and was getting the paperwork he stopped to take a call about a car sale he was trying to make……not caring he made me wait an hour and a half already for him. Then gave me the truck with less than half a tank of gas. An email or call the night before to tell me it would be a later than the confirmation if he didn’t want to get up early or something would have at least shown some respect and work ethic. Do yourself a favor and just drive to another Budget Truck rental facility in the Des Moines area if you need to rent a truck. Unreal!"

"Brandon worked hard to get us what we needed and got us financed and on the road with a vehicle we love. He is extremely helpful and the whole group of Brad’s used cars to Brad’s complete auto are helpful, kind, and gives you the small town personal treatment. I highly recommend them to anyone looking for a used car or needing any work done on their vehicle!"

"These guys are fantastic! Brandon is a great guy, apart from that the vehicles they offer are quality cars/trucks! We have bought 2 vehicles from Brad's we love them both! Thanks Again Brandon!"