Goodwill Retail Store & Donation Center 704 West Gold Coast Road, Papillion, NE 68046

"This Goodwill was clean and pretty well-organized. I found quite a few nice things. The employees were friendly."

"The store is just a typical goodwill. However upon checkout the cashier must have been having a really terrible day. I found a coffee mug and it didn't have a sticker on it but the sign clearly said coffee mugs .99 cents..... At the checkout the lady stated it was 3.99 so I simply asked if there was something special about it and she snapped "Well for the last few days several of the mugs were priced 3.99" I said that's fine and she again said "So you still want it for 3.99"? I said yes that is fine I wouldn't argue over 3 dollars since I round up anyway for the charity they were promoting. Then I was going to pay with my credit card but changed my mind and paid with cash. The cashier swung the card reader around so fast the plastic pen flew out of the holder and hit my fiance in the arm. Just really poor customer service. If I was the manager I wouldn't have her working the cashier station as that will be the last time I ever go to that goodwill. On a side note I found a pornographic picture for sale there....That has nothing to do with my review other then maybe they should scrutinize what they are putting out just a tad better."

"Truly 5 star ...best goodwill I have been to in year's anywhere in the United States. I APPRECIATED everthing friendly service , clean atmosphere and especially the FAIR and honest pricing. It would seam theirs a bright future for goodwill if this store is any example of their management culture going forward."

"Recently relocated here to Nebraska from Guam. I have visited more than ten times so far. (However, our first visit to this location was back in 2019.) All in all, the staff have always been courteous, and kind. I also classify this store, as "My home Store", since we live close by here in Papillion. Great deals, and Great Staff. Keep up the great work."

"This is the worst Goodwill I have ever been to when it comes to the staff. I brought in something to return that I bought the day before that I realized was broken when I got into the car but they had already closed. So I waited until the next day and the lady told me they could do an exchange. I was fine with that. So i went to look around to find something to exchange it with. I came back up and waited in line for quite some. When I finally got to the register I ended up having to move because her computer froze and then she handed my exchange to the cashier next to her. He started ringing me up when she came up and told him that it had to be exactly $3.99 or I couldn't have my money back. Confused the other cashier said that it was over $4 and she said that it had to be exactly $3.99. She did not explain this to me before I walked around to find something that i didn't even need all for me to end up paying for it in the end with a broken object that couldn't be returned. She was very short with me and honestly none of the staff even seem like they want to be around people. None of them smile or talk to you other than them telling you the price. Definitely will not be going back to this one."