Zales

"Crystal did a great job helping us buy a wonderful bracelet for my son. She really went above and beyond and got us a great value."

"Kimberly is a great sales associate and is very helpful and patient with our needs and we happen to get her every time, and she gives us such a joyful experience"

"I was just at the Zales in the mall and they were busy due to the holiday coming up. That was expected. I was told the next available salesperson would be with me. I waited about 5 minutes, when another salesperson asked how they could help. I asked if they sold single diamond earrings. She said no and at that point looked like she was going to move onto a person who came in after me. I mentioned I thought they might not and I may have to buy a set, I started to explain the situation and to ask further questions about some I was interested in but she obviously wasn’t interested (I guess I had been downgraded from being a potential profitable customer because I inquired about buying just one earring), and instead of listening to me, instead she directed me to look in a case I had already been looking at across the aisle, and informed me she would return and walked away to the other lady who had come in after me at the front of the store. She was very incredibly rude and didn’t care about me and probably made incorrect assumptions about what I was willing to spend, (not that that should have mattered) and just wanted to greet and help the other lady - obviously a better prospect in her mind. Boy, was she wrong. I walked out. I will never go into their store again. Worst customer service."

"Zales is a great store I went in September 30th, they have a lot of options to chose from that will fit you perfectly. Crystal who is the person I went through is really amazing. She’s really sweet and hook you up on the best deals available on any of there products. I recommend anyone to go through Crystal, cause next time I go in, I definitely will be going through Crystal to get the best product for the best price."

"Crystal was absolutely amazing! She helped my wife and I through every step of the buying process and never rushed or hurried us. She showed my wife a variety of rings until she decided on one. She was very polite with a warm attitude. Simply put she is an amazing salesperson. Because of her we will always shop at Zales."